RR-Analyst II Software Engineer
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Job Description: Helpdesk Executive
Job Summary:
The Helpdesk Executive is responsible for providing first-level support to users by diagnosing troubleshooting and resolving technical issues related to systems applications The role
involves managing support tickets ensuring SLA compliance and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Respond to user queries via phone call email or ticketing system.
- Log and track the ticket using ticketing tools.
- Provide technical assistance for system diagnostics and basic troubleshooting.
- Ensure timely resolution of issues in line with defined SLAs.
- Escalate unresolved issues to appropriate teams with proper documentation.
- Maintain knowledge of the GOK eProcurement Platform and assist users with platform-related queries.
- Collaborate with team members to ensure smooth operations and knowledge sharing.
Required Skills
- Strong communication and interpersonal skills.
- Basic understanding of system diagnostics and troubleshooting
- Ability to work independently and in a team environment.
Education
BCA / Diploma / Kannada and English
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
IC
Key Skills
- Eclipse
- .NET
- Business Analysis
- C#
- Visual Studio
- TFS
- VersionOne
- Requirements Management
- SCSS
- Jira
- Software Development
- Software Testing
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
