Product Operations Manager

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK India Germany and France. Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 1.6 million members: 800000 UK and 800000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India

ABOUT THE TEAM

The Product Operations team is managing daily payment processes and working in collaboration with Product Management to deliver new features. The Product Operations team overseas and is responsible for the live production of each product ensuring its smooth operation. Positioned at the intersection of Product and Engineering we enhance the development value stream and ensure swift delivery of new products and features. Our responsibilities include risk management vendor and partner management operational setup business readiness and post-launch performance monitoring. We aim to scale development capabilities continually improve the payment experience for our members and drive revenue growth.

ABOUT THE ROLE

Were seeking a data-driven Senior Product Operations Manager with a background in Consulting Operations Finance or Technology. As a key member of Tides Payments Product Operations team you will oversee the key payment product in our France market. This role involves collaborating with various teams including member support financial crime finance tech product suppliers and Tide Members. Youll join a motivated and collaborative team dedicated to helping people achieve their business ambitions while living our values: putting members first working as one team and being data-driven.

• Playing a key role shaping Payments Operations in Europe. This role will heavily focus on our France market.
• Supporting Product Managers to manage cross functional technical projects.
• Engaging with external partners to agree on SLAs and performance.
• Interacting with VP level and presenting research to internal and external audiences.
• Acting as the voice of the customer. You will wear tide members goggles to define a smooth experience.
• Providing support to the rest of Operations worldwide. Guiding the operations community towards constant improvement.

WHAT WE ARE LOOKING FOR

• You have at least six years of work experience in finance consulting technology or operations.
• You are fluent in both English and French. Other European languages are highly valuable
• You have a good understanding of the financial markets in Europe and France.
• You are organised - can deliver complex projects spanning multiple work streams and functional areas.
• You are responsible - we need to be able to trust you to own projects with minimal oversight but to bring in help when needed.
• You are proactive - youll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
• You have to have a strong attention to detail - you need a sixth sense for when things dont look right and the conviction to investigate whether its a larger problem!
• You have excellent written and verbal communication skills in English - youll be explaining the root causes of problems to management and working with providers to get to the bottom of problems.
• You are resilient - youre willing to spend the time it takes to discover where a problem lies and not stop until its solved.
• You are customer-focused and a team player.

WHAT YOULL GET IN RETURN

• 25 days of paid leave per year
• Additional 3 days of paid leave for volunteering or L&D
• We invest in your development with a professional L&D budget per year
• Share options
• Statutory Health Insurance
• Statutory Pension contribution
• Extended Parental Leave
• Mental health support through Plumm
• A one-off home office budget
• Work and travel globally - up to 90 days per country outside of your home country
• Team socials
• Sabbatical Leave
• Option to take your your work device as your own (eligibility applies)

TIDEAN WAYS OF WORKING

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

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