Reservations & Distribution Coordinator

Job Summary

Under the guidance of the Reservations Manager the Reservations & Distribution Coordinator is responsible for overseeing the hotels room inventory to ensure accurate inventory rates and content across booking channels.

Roles & Responsibilities

• Manage guest room distribution across all direct and indirect booking channels to optimize availability and revenue performance.

• Demonstrate advanced proficiency in reservation and revenue systems including Reserve Opera Cloud Rate Management tools Envision iDeaS Demand 360 Revenue 360 and Agency 360.

• Monitor room inventory rates and availability to ensure accuracy rate parity and alignment across all distribution platforms.

• Collaborate closely with Revenue Management to implement pricing strategies promotions restrictions and demand-based adjustments.

• Identify and resolve distribution discrepancies overbookings and system-related issues in a timely and effective manner.

• Liaise with Sales Marketing and Front Office teams to troubleshoot operational or distribution challenges as needed.

• Ensure full compliance with brand standards rate integrity guidelines and contractual agreements with distribution partners.

• Support new channel onboarding system enhancements audits and distribution-related projects.

• Prepare and analyze daily weekly and monthly reports covering occupancy channel mix and revenue performance.

• Manage and follow up on service tickets with Hyatt Commercial teams related to revenue and distribution matters.

• Oversee transient and group reservations completing all required transient and group checklists when necessary.

• Apply strong analytical skills advanced Excel proficiency and attention to detail to support data-driven decision-making and problem resolution.

Qualifications

• Minimum of 3 years front desk reservations experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.

• Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.

• The Distribution Coordinator will have a pleasant telephone voice exceptional organizational/problem solving skills must be self-motivated and very detail oriented.

• This position requires someone who is computer literate with MS office applications and preferably the following hospitality programs Opera.

• Flexible shift availability including evenings weekends and holidays.

Work perks & Benefits

• Competitive Salary
• 100% Group Insurance Coverage
• RRSP
• Meal benefit per shift
• Dry Cleaning Allowance

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements please advise Human Resources during the recruitment and selection process.

Required Experience:

IC