MS IT InfraCloud Senior Manager Automation and AIOps operate

Industry/Sector

Specialism

Management Level

Job Description & Summary

Growing as a strategic advisor you leverage your influence expertise and network to deliver quality results. You motivate and coach others coming together to solve complex problems. As you increase in autonomy you apply sound judgment recognising when to take action and when to escalate. You are expected to solve through complexity ask thoughtful questions and clearly communicate how things fit together. Your ability to develop and sustain high performing diverse and inclusive teams and your commitment to excellence contributes to the success of our Firm.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients share alternative perspectives and act on client feedback.
• Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Job Profile Name: *TC/Recruiting to Update*

Child Name: *TC/Recruiting to Update*

Global LoS: *TC/Recruiting to Update*

Global Network: *TC/Recruiting to Update*

Global Competency Network: *TC/Recruiting to Update*

Go-To-Market: Managed Services

Sector: Not Applicable

Programme Type: Experienced

Additional Responsibilities: (This field may be used to describe the daily role duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters including spaces.)

Sets strategic direction for enterprise automation and AIOps. Oversees AI-driven operations predictive analytics LLM training programs automation roadmaps and cross-platform orchestration. Drives innovation enables enterprise-wide scaling and ensures governance quality and measurable business value.

Minimum Degree Required: Bachelors

Degree Preferred: Bachelors or masters in science Computer Science Engineering

Minimum Years of Experience: 10 year(s)

Certifications Required: None

Certifications Preferred: AWS/Azure Professional certifications. AI/ML certifications. Terraform Expert. ServiceNow Architect

Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*

Leading enterprise-grade automation and AIOps programs across complex IT ecosystems

Architecting AI-enabled workflows predictive models and automation roadmaps

Overseeing event correlation platforms cross-system telemetry aggregation and causality analysis

Directing LLM tuning model drift monitoring and continuous improvement cycles

Managing strategic governance for AI automation workflow orchestration and risk modeling

Leading innovation pilots benchmarking and enterprise-scale rollout of AI-enabled features

Evaluating ROI feasibility and business value for automation and AIOps use cases

Aligning AI capabilities with service desk operations engineering and leadership needs

Building executive-ready dashboards and analytics frameworks for automation and AIOps KPIs

Managing cross-functional teams delivering AI ML automation and digital operations initiatives

Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES DEVELOPS FACILITATES ETC.)

Directs AI-driven request management enhancements and MSKAssist optimization.

Directs enterprise-wide expansion of AI capabilities knowledge automation and self-service.

Directs benchmarking of conversational AI and predictive automation solutions.

Directs identification prioritization and governance of automation/AIOps use cases.

Directs design of advanced predictive models early-warning systems and failure forecasts.

Directs simulation-based risk modeling and impact analysis before major releases.

Directs orchestration of end-to-end automated workflows across ServiceNow AD cloud and infrastructure.

Directs enterprise reporting for automation ROI time savings and SLA improvements.

Directs innovation programs tool evaluations and emerging technology pilots.

Directs training documentation and capability uplift across engineering teams.

Travel Requirements

Job Posting End Date