Ecommerce Coordinator

Position : Ecommerce Coordinator

Working Schedule : 9am-5pm PST

Salary Range :$1500-$2000 USD Monthly (the final salary will be determined by the candidates level of experience and at the discretion of the client)

Role Overview

The E-Commerce Coordinator will own daily operations content updates inventory synchronization customer service escalations promotions and basic performance reporting across our Shopify and E-commerce stores and Amazon Seller Central. This is a hands-on role ideal for someone with 25 years of e-commerce experience who loves pets and thrives in a startup environment.

Key Responsibilities

Shopify and E-Com Management

• Maintain and update product listings (titles descriptions images variants metafields pricing)

• Upload and optimize new products/collections using best SEO practices

• Manage inventory levels and sync with 3PL/warehouse via apps (e.g. Jazz Red Stag Business Central or similar as onboard)

• Create and schedule promotions discount codes bundles and flash sales

• Build and update landing pages banners and homepage content (no coding required; experience with Shopify PageFly and Figma navigation is a plus)

• Set up and manage upsells/cross-sells (using UpSell apps such as or similar to ReConvert Bold Upsell etc.)

• Monitor site performance and flag issues (broken links slow load times checkout problems reviews behavioral triggers and opportunities)

• Establish and monitor subscription bundle and single unit offerings for accuracy and timely cadence updates (using apps such as ReCharge)

• Work closely with the team to support an affiliate program.

Amazon Management (Seller Central & Vendor Central)

• Create and optimize new ASINs (titles bullet points A Content Enhanced Brand Content Storefront)

• Manage inventory feeds and prevent stock-outs or overstock situations

• Monitor and improve product ratings/reviews (request reviews via Amazon tools respond to negative feedback)

• Run PPC campaigns (Sponsored Products Sponsored Brands DSP) or work closely with agency/team lead

• Price monitoring and repricing strategy execution

• Handle case logs A-Z claims chargebacks and account health metrics

• Submit deals (Lightning Deals Prime Exclusive Discounts Coupons)

Customer Service & Operations

• Act as second-tier support: handle escalated customer inquiries from Shopify and Amazon

• Process returns refunds replacements and warranty claims

• Coordinate with warehouse/3PL on fulfillment issues and shipping delays

• Track and measure warehouse/3PL costs for service packaging and freight expenses to optimize costs

Analytics & Reporting

• Pull and maintain weekly/monthly reports (sales conversion rate AOV top products traffic sources PPC performance)

• Track KPIs and flag opportunities or issues to management

• Help prepare data for monthly business reviews

Other

• Manage subscription program (using Recharge Bold or native Shopify Subscriptions)

• Coordinate photoshoots and asset creation with the creative team

• Stay on top of Shopify and Amazon policy changes that affect the business

• Support influencer/gifting campaigns and affiliate program (as needed)

Requirements

• 35 years of hands-on experience managing Shopify and Amazon Seller Central accounts

• Strong understanding of Shopify backend and Amazon listing optimization/SEO best practices

• Comfortable with basic Excel/Google Sheets (VLOOKUP pivot tables)

• Experience with common Shopify apps (Klaviyo ReCharge Loox PageFly etc.) is a plus

• Basic knowledge of Amazon PPC (Sponsored Ads)

• Extremely detail-oriented and organized

• Excellent written communication (customer-facing copy and internal updates)

• Passion for dogs and familiarity with the dog industry is a big plus

• Ability to work U.S. hours

Nice-to-Haves

• Experience with Helium 10 Jungle Scout or similar Amazon tools

• Basic graphic design skills (Figma Canva or Photoshop for quick image edits)

• Previous work at a DTC or pet brand

• Familiarity with Klaviyo or email/SMS marketing

Required Experience:

IC