Renewals Coordinator

RENEWALS COORDINATOR

Miro is a visual collaboration platform founded in 2011 originally known as RealtimeBoard. It enables teams to brainstorm plan and work together on an infinite digital canvas. With over 100 million users globally Miro is used by companies like Nike and Deloitte. Headquartered in Amsterdam and San Francisco it has evolved into an innovation workspace integrating AI and enterprise tools.

Position Summary

The Renewals Coordinator supports the end-to-end renewal process by handling high-volume transactional and administrative tasks with speed and accuracy. This role ensures clean data timely renewals and a smooth customer experience enabling Renewal Managers and Account Executives to focus on strategy and expansion.

Roles & Responsibilities

• Prepare and process renewal quotes true-ups seat changes and simple add-ons/removals
• Track upcoming renewals and ensure timely accurate updates in CRM and contract systems
• Serve as the first point of contact for standard renewal-related customer inquiries
• Triage and escalate complex issues to Renewal Managers or Account teams
• Maintain accurate renewal pipelines and support forecasting inputs
• Ensure compliance with pricing policy and approval guidelines
• Coordinate with Sales Ops RevOps Finance and Customer Success
• Identify process gaps and contribute to documentation and workflow improvements
  

Qualifications

• Bachelors degree in Business Economics Data Science Mathematics Engineering or related field
• With at least 1 year of experience in customer service data entry or data processing (SaaS environment preferred)
• Strong Excel skills (advanced formulas pivot tables; macros a plus)
• Proficiency in Google Workspace (formerly G Suite) or Miro to create compelling business presentations
• Experience with CRM tools such as Salesforce Outreach Anaplan or Pigment is an advantage
• Familiarity with data visualization tools (Tableau Power BI Looker)
• Understanding of basic commercial concepts (seat counts prorating contract adjustments)
• Comfortable analyzing simple data points and validating transactional accuracy
• High attention to detail and ability to manage large datasets
• Clear professional communication skills
• Proactive process-oriented mindset
• Flexibility to work across APAC North American and European time zones Monday to Friday
• Work arrangement: onsite with potential transition to a hybrid setup

All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer believes in each persons potential and well help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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