Supervisor of Veterinary Client Service Representative Team

Lakeland, FL - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a Supervisor of the Veterinary Client Service Representative Team who is passionate about exceptional customer service patient care and teamwork. The ideal candidate is someone who not only loves dogs and cats but also excels in client communication and is committed to delivering the highest level of care to both our clients and their animals within our community.

This position is responsible for overseeing and supporting the Veterinary Client Service Coordinator team while performing essential record-keeping and clerical duties related to animal patient care and treatment. The Supervisor plays a critical role in facilitating efficient hospital flow and serves as the first and last point of contact for our clients helping to ensure a positive and compassionate experience.

This role requires practical knowledge of hospital organization and services; an understanding of the rules and regulations governing visitors and animal patient treatment; and proficiency in data entry word processing and medical record management. A working knowledge of standard veterinary procedures medical records and veterinary terminology is essential.

The Veterinary Client Service Coordinator Supervisor is a key member of the hospital team helping to create a welcoming environment while supporting clinical staff and ensuring accurate communication organization and continuity of care.

Why Youll Love A Career in Veterinary Medicine at SPCA Florida:

Amazing Work Environment: Were more than just coworkerswere a family! Our veterinary clinic is known for its positive supportive and fun atmosphere where youll truly feel valued. Supportive environment where your voice matters and a gossip-free culture is actively practiced
State-of-the-Art Facility: Work in a well-equipped public clinic that supports high-quality care and offers the tools you need to thrive.
Growth Opportunities: Be part of a team thats committed to your success and developmentwhether its learning new skills or advancing in your career! We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care. We support and encourage each other and love to celebrate wins big or small.
Diverse Experiences: Work with a variety of caseloads each with unique medical behavioral and environmental needs keeping every day exciting.
Work-life Balance: We are committed to offering a benefits package that supports your life well-being and thank you for the care you give our animals every day. Just because veterinary medicine is your calling in life doesnt mean you shouldnt have a life outside of your job.

Whats in it for you

Competitive Compensation Package
Time to reset rewind and reflect through our PTO hours (paid time off)
403B Retirement Plan
Employer-sponsored well-being plans including Medical Dental Vision and more.
Jury Duty Pay
Bereavement Pay
Holiday Pay
Pet Care Discounts
No Cost Pet Cremation
Employee Assistance Program is available at no cost to all employees and their families for confidential assistance
Basic Life Insurance

What you will get to do:

Serve as a mentor to team members by modeling positive work habits strong leadership and exceptional customer service.
Coach team members to remain proactive and attentive to animal needs while recognizing when to seek support during escalated or stressful situations.
Manage supervise and coordinate the daily functions of the Veterinary Client Service Coordinator team including planning scheduling and organizing workflows to ensure efficient use of personnel space and facilities.
Provide input and actively participate in performance evaluations feedback and coaching opportunities in collaboration with the Practice Manager.
Develop and organize training schedules for the Veterinary Client Service Coordinator team both individually and in group settings.
Oversee develop and monitor staff work schedules including managing and approving PTO requests.
Ensure all documentation related to animals clients and staff is accurate complete and maintained in accordance with hospital standards.

What will we be looking for:

Must Love Animals and Care about People.
Excellent verbal and written communication skills
Excellent time management and organizational skills
Ability to inspire teach and multitask
Self-motivated
Attention to detail
Work successfully as a team member and autonomously.
Critical thinking skills
Flexibility with work hours and able to work additional hours when necessary
Ability to work efficiently and effectively in a fast-paced environment.
Associates degree required bachelors degree preferred.
Minimum of two (2) years of customer service experience in a supervisory role within a fast-paced environment supporting a diverse range of client needs.
An equivalent combination of education and relevant experience that is directly related to the position requirements may be considered instead of the stated education and experience.

At SPCA Florida we have established a balance between professional expertise and a positive work environment.

We are an Equal Opportunity Employer and Drug-Free Workplace background checks.

Required Experience:

Manager

We are seeking a Supervisor of the Veterinary Client Service Representative Team who is passionate about exceptional customer service patient care and teamwork. The ideal candidate is someone who not only loves dogs and cats but also excels in client communication and is committed to delivering the ...