Member Set-up Administrator

Were looking for a Member Set-up Administratorto join our Insurance Operations this role you are expected to accurately set up plan member information manage work distribution and email inquiries and efficiently balance incoming volumes while demonstrating strong system proficiency and thorough understanding of Group Benefits operations.

Position Responsibilities:

• Create initial set-up of all plan member details in the database

• Strong attention to detail

• Good understanding of appropriate systems and group benefit knowledge

• Organize and prioritize work distribution

• Monitor incoming work volumes and balance this between the MSA team in order to meet service standards

• Monitor and respond to incoming email inquiries and correspondence with missing information or follow up on outstanding missing information

Required Qualifications:

• Bachelors degree in any field is preferred

• Basic Internet skills and knowledge of Lotus Notes MS Word and MS Excel

• Background in Plan Member Administration

• Excellent understanding of Group Benefits eligibility requirements

Preferred Qualifications:

• Excellent analytical problem-solving and decision making skills

• Good research skills

• Excellent organizational skills and ability to prioritize high volumes

• Good customer service skills

• Excellent adherence to Privacy and Confidentiality

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .