CRM Administrator (Hubspot)

Role Details

Location: Philippines
Work Arrangement: Hybrid
Contract Duration: Temporary 5 Months
Training Schedule: 8:00 am - 5:00 pm CST Monday - Friday
Work Schedule: 8:00 am - 5:00 pm CST Monday - Friday
Expected Start Date: Immediately

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

The CRM Administrator role is an individual contributor jointly responsible for the strategic planning maintenance and technical configuration of Crescendos HubSpot platform. This is a highly collaborative role that balances deep technical backend work with significant internal customer interaction. You will act as the bridge between business needs and technical execution ensuring that HubSpot is optimized to support our sales marketing finance and operations teams.

What Youll Do:

• Requirements Elicitation: Engage directly with internal business partners to analyze operational pain points and elicit detailed functional requirements for HubSpot enhancements.
• Technical Implementation: Perform advanced administration configuration and troubleshooting within the HubSpot environment including workflows custom objects and property management.
• Cross-Platform Integration: Evaluate implement and support integrations between HubSpot and other platform systems to ensure seamless and secure data flow.
• Strategic Roadmap: Strategize with management on new HubSpot feature rollouts app integrations and process improvements.
• Governance & Security: Collaborate with the information security team to ensure HubSpot configurations meet Crescendo standards and perform regular access audits.
• Change Management: Follow standard change management and configuration processes for the CRM to ensure system stability and data integrity.
• Communication: Effectively communicate complex technical concepts and project updates to both technical teams and non-technical internal stakeholders.
• Documentation & Training: Maintain comprehensive admin guides and best practices in Confluence while training internal staff on new HubSpot procedures.

What We Expect From You:

• HubSpot Expertise: Strong knowledge of administering and configuring the HubSpot platform (Sales Marketing and Service Hubs).
• Business Analysis: Proven ability in requirements elicitation business process engineering and analysis techniques.
• Technical Implementation: Knowledge of modern SaaS architectures cross-platform integrations and the Software Development Life Cycle (SDLC).
• Process Discipline: Experience applying structured IT change management procedures to a production CRM environment.
• Interpersonal Skills: Exceptional business acumen and the ability to build relationships with internal customers.
• Scripting/Automation: Familiarity or experience with modern scripting languages for advanced automation is a plus.

What Youll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical dental and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.