Customer Support Specialist
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To support the set up & development; post launch activities of patient access programs targeted to patients and health professionals according to the established guidelines by the company contributing to the success of the programs
Job Overview
The position will provide project management support and coordination of program activities and contribute to patient engagement activities
Strengthen patient and stakeholder relationships
The position will work with both internal and external stakeholders and serve as an integral member of the team
Essential Functions
Calls patient to confirm and update patient details.
Report adverse effects following the projects guidelines.
Elaborate work reports according to the projects guidelines.
Monitor project schedule escalate discrepancies and support issue resolution.
Develop and implement patient support program and scheduling procedures and process improvements.
Complying with data protection law including responding promptly to queries
Update and maintain internal databases tracking systems and project plans.
Prepare presentation materials for meetings and project summary data.
Provide project management and operational support as directed by stakeholders.
Requirements
Bachelors Degree or equivalent studies
Excellent communication organizational and interpersonal skills written and verbal communication skills
Fully competent in Microsoft Office programs and strong with Excel
Effectively and efficiently manage multiple tasks
Enthusiastic projects a positive attitude and easily adapts to change
Experience in patient assess program will be an added advantage
Demonstrate problem solving analytical and strong customer service skills
#LI-CES
#LI-PK1
#LI-DNP
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
