Customer Service Specialist
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
We are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our clients brand presence across digital platforms. This role plays a critical part in monitoring online conversations identifying potential risks and ensuring consistent content distribution across corporate social media channels.
Key Responsibilities
- Monitor social media platforms and online channels for brand mentions in real-time.
- Identify track and escalate negative content sentiment or potential risks promptly to the relevant internal teams.
- Stay updated on emerging trends discussions and public sentiment related to the brand.
- Manage multiple corporate social media accounts across various platforms.
- Schedule and publish content provided by the internal content team according to the content calendar.
- Ensure consistency in tone messaging and brand alignment across all channels.
- Prepare regular reports on social media activity sentiment analysis and performance insights.
Requirements
- Familiarity with major social media platforms (e.g. Facebook Instagram TikTok X etc.).
- Strong attention to detail with the ability to identify sensitive or potentially harmful content.
- Good communication skills with the ability to report issues clearly and promptly.
- Basic understanding of social media trends and digital engagement.
- Ability to manage multiple accounts and tasks efficiently.
- Self-driven responsible and able to work independently.
Preferred Qualifications
- Prior experience in social media management digital marketing customer service or online community monitoring.
- Experience using social listening or monitoring tools is an added advantage.
Why Join SummitNext
At SummitNext Technologies we believe in empowering talent and creating opportunities for growth in a dynamic and fast-paced digital environment.
