IT Application Support
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Position: IT Application Support
Salary Up To RM8000
Location: Kuala Lumpur
Job Descriptions:
- Ability to keep Customer at the forefront of all requests and advocate for the Customers needs at all times. Advocate for Customer Success
- Own and track tickets within SLAs
- Identify resolve or manage the resolution of system issues
- Familiarity with multichannel service delivery and communications to handle service requests
- Supports internal clients with system admin tasks and product knowledge expert advice.
- Seek more information by asking the right questions to collect information to assist and resolve the issue
- Communicate to all levels to ensure clients and management are informed of issue status and updates.
- Manage escalation to 2nd Line
- Improve manage and update Knowledgebase
- Familiar working with automated system monitoring and applications across large networks
- Application Support is a 24 hours/ 5 days / 365 day a week responsibility for customers from multiple regions.
- Be a part of a scheduled shift rotation
- Assignments as required and relevant by Management
- Achieve the KPIs : Helpdesk Ticket Metrics Responsiveness SLAs
Job Requirements:
- 2 year of experience in a relevant customer service or technical support position.
- Demonstrated soft skillsets such as teamwork critical thinking positive attitude etc.
- Basic troubleshooting knowledge of desktop support issues such as software installation system configurations networking etc.
- Additional knowledge or background of technical skills such as databases AWS and programming will be advantageous.
- Fluent in the English & Mandarin languages both written and spoken
- Candidates must be eligible to work and live in the country of employment.
