Sr Manager, Digital Technology
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Senior Manager Digital Technology will lead a high-performing team of 10 professionals responsible for delivering innovative digital solutions that enhance internal operations and transform the customer experience. This role requires a strategic thinker with strong leadership skills delivery experience digital acumen and the ability to collaborate effectively with Marketing Operations Finance and other key internal and external stakeholders.
Key Responsibilities
Leadership & People Management
- Lead mentor and develop a team of 10 direct reports fostering a culture of accountability innovation and continuous improvement.
- Set clear performance goals provide regular feedback and support career development plans for team members.
- Ensure resource allocation aligns with business priorities and project timelines.
Digital Strategy & Execution
- Drive the design and implementation of digital technology initiatives that improve operational efficiency and customer engagement.
- Partner with business stakeholders to identify opportunities for digital transformation and deliver solutions that align with company objectives.
- Oversee project delivery ensuring adherence to scope budget and timelines.
Customer Experience Transformation
- Collaborate with internal stakeholders (e.g. Marketing) to understand pain points and co-create solutions that enhance the end-to-end customer journey.
- Champion user-centric design principles and leverage data-driven insights to optimize digital touchpoints.
- Where appropriate meet with external customers to gather voice of the customer feedback to improve digital assets.
Governance & Compliance
- Ensure all digital solutions comply with security privacy and regulatory standards partnering with the data technology and information security teams.
- Establish best practices for system integration scalability and performance monitoring of the digital solutions.
Qualifications
- Bachelors degree in Marketing Graphic Design Psychology or Information Technology. Experience can be substituted for a degree with 5 years added experience.
- 10 years of experience in people leadership roles including managing large geographically dispersed teams.
- Proven track record of delivering enterprise-level projects especially delivery of digital user-facing solutions.
- Superior communication and stakeholder management skills.
- Experienced with digital platforms journey mapping and usability principles.
Core Competencies
- Strategic Thinking
- Leadership & Team Development
- Customer-Centric Mindset
- Collaboration & Influence
- Technical Acumen
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
North America’s trusted provider of rental uniforms and workplace supplies. From uniform delivery and laundering to restroom supplies, mats, first aid and beyond.
