Account Development Lead, LIONS Advisory

This role is based in our 5 Howick Place office.

We are seeking a dynamic and relationship-focused Account Development Lead to join our team working with some of our highest value clients. This role is pivotal in nurturing long-term partnerships that span multiple years as clients embark on their creative transformation journeys. 

As Account Development Lead you will be responsible for both servicing our most strategic accounts and proactively driving growth through intelligent relationship development and service expansion. You will serve as the primary relationship steward for a handful of key and high-value clients ensuring exceptional service delivery while identifying opportunities to deepen our partnership and expand our impact on their business. This role requires someone who combines commercial acumen with genuine passion for client success and creative effectiveness. 

Key Accountabilities 

Client Relationship Management & Growth 

• Own and nurture relationships with key stakeholders across assigned high-value client portfolio 

• Develop deep understanding of client business challenges objectives and creative transformation needs 

• Proactively identify and pursue intelligent opportunities to expand services and drive account growth 

• Serve as primary point of contact for strategic discussions and long-term partnership planning 

• Build trusted advisor relationships that position LIONS Advisory as an essential strategic partner 

Revenue Generation & Commercial Performance 

• Meet or exceed annual revenue targets through strategic account development and expansion 

• Maintain accurate and continuous commercial forecasting across client portfolio 

• Drive upselling and cross-selling opportunities through deep client insight and needs analysis 

• Develop and execute account growth strategies aligned with client transformation journeys 

• Ensure optimal revenue recognition and contract renewal rates across managed accounts 

Service Delivery & Project Coordination 

• Oversee delivery excellence for major ongoing client engagements and agreements 

• Collaborate with LIONS Advisory delivery teams to ensure adherence to timelines and project scopes 

• Manage client expectations and communications throughout service delivery lifecycle 

• Coordinate cross-functional resources to deliver seamless client experiences 

• Resolve escalations and challenges proactively to maintain client satisfaction 

Risk Management & Retention 

• Proactively identify and mitigate risks to client repeat revenue and long-term partnerships 

• Develop and execute retention strategies to increase likelihood of continued engagement 

• Monitor client health indicators and implement intervention strategies when needed 

• Create contingency plans for at-risk accounts and execute recovery initiatives 

• Ensure consistent value demonstration to justify continued investment in our services 

Commercial Operations & Collaboration 

• Utilize CRM systems to maintain accurate and timely client relationship data 

• Collaborate with Intelligence Partnerships Learning and other teams to create seamless client experiences 

• Contribute to proposal development and RFP responses for existing and prospective clients 

• Support contract negotiations and manage terms and conditions discussions 

• Provide market intelligence and client feedback to inform product development 

Qualifications :

• Commercial Excellence: Proven track record of achieving revenue targets through account development and relationship management 

• Client Relationship Skills: Exceptional ability to build and maintain strong relationships across diverse cultures and organizational levels 

• Advisory Experience: Experience in professional services consulting or advisory roles with complex B2B clients 

• Communication Mastery: Clear and compelling communication skills with ability to adapt messaging for diverse audiences 

• Project Management: Strong organizational skills with experience managing multiple client engagements simultaneously 

• Commercial Acumen: Understanding of contract management RFPs and commercial negotiations 

• CRM Proficiency: Experience with Salesforce or similar CRM systems (training provided if needed) 

Personal Attributes 

• Client-Centric Mindset: Genuine passion for client success and exceeding expectations 

• Strategic Thinking: Ability to see long-term partnership opportunities and creative transformation potential 

• Resilient & Adaptable: Thrives in dynamic environment with ability to manage varied workload and competing priorities 

• Collaborative Spirit: Natural team player who contributes to both individual and collective success 

• Curious & Energetic: Continuous learner with can-do attitude and drive to achieve ambitious targets 

• Cultural Intelligence: Comfortable working across different cultures and business environments 

• Results-Oriented: Determined and persistent in pursuing growth opportunities and client outcomes 

• Integrity & Trust: Builds credible relationships through consistent delivery and transparent communication 

Additional Information :

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say 

Our benefits include:

• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
• Recognition for great work with global awards and kudos programmes
• As an international company the chance to collaborate with teams around the world

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job  here.

Remote Work :

No

Employment Type :

Full-time