Program Coordinator

The UI Stead Family Department of Pediatrics is seeking a Program Coordinator. The position will coordinate administrative operational and fiscal responsibilities requiring a high degree of discretion leadership and independent judgment in the Divisions of Pediatric Nephrology Rheumatology Developmental Behavioral Pediatrics and Psychology. This position will manage multiple programs to improve the delivery of clinical services under the general direction of the Departmental Administration and the respective Division Directors.

Duties include but are not limited to:

Program Operations

• Coordinates the daily operational and financial activities associated with the Pediatric Nephrology Rheumatology Developmental Behavioral Pediatrics and Psychology divisions across multiple clinical programs and services.

• Assist in the development and implementation of clinical operations programmatic business plans and strategic initiatives that align with the Stead Family Department of Pediatrics in collaboration with Departmental Administration and the respective Division Directors

• Act as Fellowship Coordinator for assigned divisions as applicable.

• Functions as administrative liaison between the divisions and Department of Pediatrics Administration for all clinical and administrative needs.

• Facilitate recruiting and onboarding of new faculty and APP providers within the divisions of oversight

• Monitor status of projects review and analyze data including provider productivity schedules and templates distribution of clinical learners (i.e. residents and medical students); evaluate for efficiency of workflow and against productivity targets develop reports and oversee activities at the direction of Department Administration.

• Engage in performance monitoring & assessment (productivity appointment access panel management etc.) of operational metrics. Develop and deliver recommendations for operational changes to improve delivery of clinical services or achieve other strategic goals as directed.

• Perform data compilation and analysis of key performance indicators. Use Epic Tableau and other UIHC reporting functions to support the operational data needs of the various clinical programs.

• Collaborates with Departmental Administration and division directors to review patient and customer satisfaction results (Press Ganey).

• Supports overall programmatic functions of Pediatric Nephrology Rheumatology Developmental Behavioral Pediatrics and Psychology. Coordinates operational responsibilities and duties among the Division support staff.

Leadership/Supervision

• Provide administrative supervision & performance evaluation of Division support staff. Provide direction assignments feedback coaching and counseling to assure outcomes are achieved.

• Hire develop and manage the performance of Division support staff in collaboration with Department Administration. Observe individual performance provide objective feedback and identify opportunities to enhance performance if needed.

• Understand and be able to cross cover other support staff positions within divisions of oversight as needed.

• Responsible for the bi-weekly timecard approval of Divisional faculty and support staff by utilizing Enterprise Labor Management System (ELMS).

• Coordinate division faculty recruitment and visiting guest speaker visits with Division support staff.

• Coordinate appropriate internal and external communication to all faculty staff and students within the Division.

• Disseminate timely information regarding university policies and procedures.

Financial Management

• Provide financial oversight of divisional expenses clinical billing and charges and revenue for the entire revenue cycle. Maintain knowledge understanding and management of the divisional expenses to meet fiscal year budget expectations. Advise Administration on any budgetary needs or discrepancies.

• Approve and reconcile divisional expenditures utilizing appropriate processes and thorough financial judgment.

• Assist Administration Leadership with development of budgets for programs and services.

• Assist in the preparation of periodic and special reports of division activities.

Strategic Planning and Quality Improvement

• Function in a strategic business partner relationship with division directors and Department Administration. Provide support in the planning development coordination and implementation of short- and long-range goals as outlined in the strategic plan for the College Department and Division.

• Assist with implementing strategic initiatives to improve productivity access efficiency customer service and quality outcomes in collaboration with Division Director and Department Administration.

• Collaborate with leadership to develop project plans including scope objective(s) metrics resource requirements deliverables milestones timelines and long-term sustainability plan.

• Identify data determine collection method for collection of data; facilitate data collection; Identify barriers gaps or risks to be addressed with leadership.

• Be knowledgeable of contracts and Professional Services Agreements (PSA) associated with Division.

About the Department of Pediatrics:

The Stead Family Department of Pediatrics is a national leader in pediatric medicine. The Departments mission is to provide outstanding care to the children of Iowa and beyond by being a leader in state-of-the-art clinical care to children performing cutting-edge research to find new treatments and cures for

childhood illnesses and educating the next generation of pediatric health care providers. The Department comprises the medical and research staff of UI Stead Family Childrens Hospital. UI Stead Family Childrens Hospital is one of the nations top-ranked pediatric care and research institutions and Iowas only comprehensive childrens hospital.