Program Director

Houston, MS - USA

Yearly Salary: $ 100000 - 116000

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Global Clients Americas Program Director (GCA PD)

Location: Fully Remote (U.S.-based) Up to 15% travel
Salary: $100000 $116000 annually (Car Allowance Included)
Reports To: Vice President Global Clients Americas

Position Summary

The Global Clients Americas (GCA) Program Director plays a key leadership role overseeing multiple retail clients. This individual ensures operational excellence client satisfaction and strategic growth through proactive management and collaboration across multiple regions.

The ideal candidate will bring a strong background in retail operations / managing retail clients a deep understanding of customer service and proven experience driving organic growth through relationship development amendments and proposals. They must be a confident communicator who takes initiative works effectively with multiple District Managers and thrives in a fast-paced service-oriented environment.

Key Responsibilities

Client Engagement & Relationship Management

Serve as the primary strategic partner and trusted advisor for assigned retail clients.
Lead client communications quarterly business reviews and executive-level presentations.
Proactively identify opportunities for organic growth through amendments expansions and proposals.
Strengthen client partnerships through transparency accountability and a service-first approach.

Operational & Financial Leadership

Maintain full P&L ownership for assigned portfolios overseeing $1020M in annual revenue.
Monitor account performance profitability and compliance with contractual obligations.
Collaborate closely with District Managers to ensure staffing training and service delivery align with client expectations.
Utilize KPI tracking and data analytics to measure and improve performance outcomes.

Program Management & Governance

Develop and standardize operating procedures to ensure consistency across multiple client sites.
Oversee contract compliance documentation and change management related to amendments or proposals.
Partner with internal functions (Finance HR Legal and Technology) to support efficient compliant and high-quality delivery.
Lead start-ups transitions and new project initiatives with precision and speed.

People Leadership & Collaboration

Partner with and provide oversight for multiple District Managers supporting the retail portfolio.
Foster strong internal communication and alignment between corporate field and client teams.
Promote collaboration accountability and a culture of excellence across all teams.

Innovation & Strategic Improvement

Identify new opportunities for service improvement process innovation and operational efficiency.
Integrate technology and automation where beneficial to improve visibility and performance.
Drive initiatives that strengthen long-term client retention and revenue growth.

Qualifications

Education & Experience

Bachelors degree or equivalent combination of education and experience.
5 years of progressive leadership experience in operations security program management or account management.
Retail industry experience or experience supporting retail clients required.
Demonstrated success in managing multi-site or multi-client portfolios.
Proven ability to develop and present proposals amendments and growth plans.

Technical Skills

Advanced proficiency in Microsoft Excel and PowerPoint; strong presentation and data reporting skills.
Experience with Smartsheet Oracle ERP systems or other workflow tools preferred.
Strong business writing skills with an emphasis on client proposals and communications.

Core Competencies

Excellent communication and relationship management abilities.
Strong customer service orientation and sense of accountability.
Self-starter who takes initiative and can manage priorities independently.
Collaborative team player comfortable working with multiple District Managers and cross-functional teams.
Strategic thinker with strong analytical and organizational skills.

Compensation & Benefits

Salary: $100000 $116000 annually
Car Allowance Included
Medical Dental and Vision Insurance
Life Insurance
401(k) with Company Match
Paid Time Off: 10 vacation days 4 floating holidays and 6 sick days annually
Travel: Up to 15%

Why Join Us

Competitive salary and comprehensive benefits.
Opportunities for growth within a global organization.
Collaborative inclusive culture that values initiative and innovation.
Meaningful work that contributes directly to the safety and success of our clients.

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

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Director

DescriptionGlobal Clients Americas Program Director (GCA PD)Location: Fully Remote (U.S.-based) Up to 15% travelSalary: $100000 $116000 annually (Car Allowance Included)Reports To: Vice President Global Clients AmericasPosition SummaryThe Global Clients Americas (GCA) Program Director plays a key ...