Customer Success Associate

Hiring: Customer Success Associate (Female Encouraged) Onsite Rawalpindi

Location: Bahria Town Rawalpindi (Onsite)
Shift: Night Shift (US / AUS Time Zones)
Employment Type: Full-Time / Part-Time / Contract
Open Positions: 7
Salary: PKR

We are actively hiring Customer Success Associates (Female Candidates Encouraged) to join our growing Customer Success team. This role is ideal for candidates who are passionate about client communication relationship management and service excellence and are eager to work with international clients in a professional growth-oriented environment.

Key Responsibilities

• Support the Customer Success team in day-to-day communication with clients
• Understand client requirements and assist in delivering timely solutions
• Coordinate with Engineering Support and Operations teams to resolve client concerns
• Assist in tracking and reporting client satisfaction engagement and retention metrics
• Participate in client onboarding and training sessions
• Maintain accurate client records in CRM systems
• Document client feedback and support continuous service improvement
• Learn and apply best practices for customer relationship management

Job Requirements

• Bachelors degree in Business Marketing Communications or a related field
• Up to 1 year of experience in a client-facing customer support or service role (fresh graduates encouraged to apply)
• Excellent verbal and written English communication skills
• Basic familiarity with CRM systems (Salesforce HubSpot or similar) is a plus
• Strong interpersonal skills with a positive attitude and eagerness to learn
• Ability to work night shifts:
  • US Time Zone: 6:00 PM 3:00 AM
  • AUS Time Zone: 3:00 AM 12:00 PM

Compensation & Benefits

• Competitive salary: PKR
• 10 Paid Time Off (PTO) days annually
• Free pick & drop transportation provided by the company
• Structured career growth plan
• Supportive and collaborative work environment
• Exposure to international clients and global best practices

Why Join Us

• Work onsite in a professional office environment
• Gain hands-on experience in Customer Success & Client Management
• Clear growth path within the organization
• Be part of a company that values learning collaboration and performance

Apply Now

If youre a motivated individual with strong communication skills and a passion for customer success wed love to hear from you.

Apply today and take the next step in your career!

This is an in-house role.

Agencies and outsourcing firms should not apply