Client Services Analyst II
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.
WHO YOU ARE:
The Client Services Analyst II (CSA II) will provide advanced technical support and advice to the Client Operations Analyst Service Managers and Operational Leads on systems issues in both production support and development of new processes/support. CSA IIs will report escalated Operational and Production incident items directly to the External client; and provide assistance and coordination to our Internal teams in the mitigation and resolution of complex issues. Client Support Analysts are liaisons between Information Technology Finance Operations External clients etc. and are responsible for facilitating the flow of information between addition the CSA II is expected to act as a subject matter expert in production support processes and lead major incident management activities to ensure timely resolution and minimal business impact.
WHAT YOULL DO:
- Completing research and providing analysis as needed to support Management in decision making
- Developing and executing proposed business and technical solutions
- Drive resolution of production issues
- Assist in the research and investigation of escalated production issues and engage teams for resolution
- Assist in identifying developing and executing continuous improvement opportunities
- Facilitating business needs and priority identification
- Track incidents through completion while providing regular updates to both internal and external customers
- Own and facilitate Major Incident bridges ensuring clear communication accountability and timely resolution
- Provide proactive communication to internal leadership client stakeholders and operational teams during critical incidents
- Perform advanced root cause analysis (RCA) and partner with engineering and development teams to implement long-term fixes
- Document business impact research and resolution steps and long term preventative measures via incident reports
- Flexibility in work schedule including regular participation in an On-Call rotation
WHAT YOULL NEED:
- A Bachelors degree in Computer Information Systems Business Administration or a related field; or equivalent work experience in business analysis and application development
- Basic knowledge of SQL client/server and network environments
- Advanced Microsoft PC software experience (i.e. Excel Word Outlook)
- Excellent written oral and interpersonal communication skills
- Customer service skills with strong relationship management skills with the ability to interact positively and successfully with all levels of associates and managers to meet business needs
- 3-5 years work experience in Incident Management Production Support and Service Operations or an education in systems or quantitative analysis and business solutions development required
- Experience creating incident reports post-incident reviews and service improvement plans
- Willingness to develop industry-related knowledge
- Experience in Annuity mutual funds financial services or life insurance work experience preferred
- Experience in project management preferred
WHATS IN IT FOR YOU
At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cutting-edge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion colour national origin gender sexual orientation age marital status veteran status or disability.
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Required Experience:
IC
Key Skills
About Company
Zinnia offers comprehensive technology solutions for insurance carriers and distributors across the full lifecycle of insurance policy administration.
