Technology Support III, Payments Technology
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III in Commercial and Investment Banking (CIB) Technology- Payments Technology team you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
Bachelors Degree in Computer Science or equivalent
Formal training or certification on software engineering concepts and 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Possess technical skillset in Unix / Linux technologies Shell scripting PowerShell Python Oracle / SQL Cassandra monitoring telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace) and messaging frameworks (Kafka MQ)
Preferred qualifications capabilities and skills
Experience with one or more general purpose programming languages and/or automation scripting
Possess good working understanding of public cloud with AWS Certification as a plus.
Experience working in banking and payment domain: High and low value payment SWIFT Real time payment collection cheque clearing tax payment partner bank system
Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies
Ability to multi-task handling complex requirements and is adaptable
Note:This is a shift roleincluding regular weekend rotations.
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
