Hub Relations Coordinator
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Job Location:
Pittsburgh, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products BlinkRx and Quick Save remove traditional roadblocks within the current prescription supply chain resulting in better access to critical medications and improved health outcomes for patients.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Responsibilities:
- Perform patient outreach to conduct patient enrollment benefits coordination financial assistance assessment insurance verification and arrange delivery
- Provide patient care to accurately support pharma programs and triage to a pharmacist when required
- Place outbound phone calls to resolve routine and new issues with patients doctors and insurers
- Document all call information and data discovery according to operating procedures
- Utilize proper escalation channels to meet patient needs & resolve open issues
- Research required information using available resources
- Maintain confidentiality of patient and proprietary information
- Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
- Work collaboratively and cross-functionally between management the Missouri-based pharmacy compliance and engineering
Requirements:
- High school diploma or GED required Bachelors degree strongly preferred
- Customer service or inbound call center experience required (1-2 years at minimum)
- Appropriate industry experience is necessary
- Strong verbal and written communication skills
- Sound technical skills analytical ability good judgment and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
- Full time position on-site in Pittsburgh
Hours/Location:
- Shift: 3 available Shift Options
- Rotating shifts 40 hours/week between 8 AM -9 PM EST Monday - Friday OR
- 12 PM - 8 PM EST Monday - Friday (Fixed Shift) OR
- 1 PM - 9 PM EST Monday - Friday (Fixed Shift)
- All shifts require a rotational Saturday shift from 9 AM - 5 PM EST
- Onsite full time position in Robinson Township
Perks:
- Health Benefits 401 K
- Holiday pay
- Overtime eligible
- Casual dress code
- Free Snacks
- Free Parking
#blinkindeed
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people but drives economics that allow us to build a generational company. We are a relentlessly learning constantly curious and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Key Skills
- Revenue Cycle Management
- Marketing
- Public Relations
- Algebra
- MailChimp
- Media Relations
- Social Listening
- Relationship Management
- Customer relationship management
- Medicare
- Public Speaking
- Writing Skills
