HR Operations & Employee Support
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Job Location:
Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
TheAdvisor - People & Culture (P&C)acts as afirst point of contact for employeesby providing accurate timely and policy-aligned HR support across thehire-to-retire employee lifecycle.
This role operates in ahigh-volume HR shared services/contact centre environment handling employee queries throughcalls and ServiceNow cases while ensuring compliance with policies SLAs and quality standards.
The advisor also plays a role incontinuous improvement self-service adoption and operational efficiency within the P&C function.
Key Responsibilities
Employee & Stakeholder Support
- Providetimely and accurate HR adviceto employees on P&C policies and processes via inbound/outbound calls and ServiceNow cases
- Act as atrusted advisorfor people-related queries escalating complex cases where required
- Maintain strong working relationships with internal stakeholders and SME teams
Case Management & Service Delivery
- Respond to employee cases viaServiceNowwithin definedService Level Agreements (SLAs)
- Ensurehigh-quality case resolutionwhile meeting productivity and customer satisfaction targets
- Accurately record and manage HR transactions and Real-Time Management (RTM) tasks
Self-Service & Knowledge Enablement
- Promote employeeself-serviceby guiding users to relevantKnowledge Articlesin the ServiceNow portal
- Educate employees on available tools and processes to reduce repeat queries
Continuous Improvement & Compliance
- Identify opportunities to improve HR processes and service delivery
- Proactively adhere torisk frameworks data accuracy and P&C quality standards
- Contribute improvement ideas that enhance operational efficiency and employee experience
Required Skills:
Stakeholder EngagementHR OperationsWorkday
Key Skills
- Foreign Office
- Analysis
- Banking Operations
- Corporate Finance
- Manual Testing
