IT Support Technician

Sarasota, FL - USA

Yearly Salary: $ 50000 - 60000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

IT Support Technician
Sarasota FL. On-site Full-time

CCG is currently looking for anIT Support Technicianto join our IT Department in our Sarasota FL offices. This role will provide technical support andmaintainIT systems for our fast-paced domestic and international multi-companyorganization.

WHO WE ARE
Certified Collectibles Group is the worlds leading provider of expert impartial and tech-enabled services that add value and liquidity to collectibles. Its iconic companies include Numismatic Guaranty Company (NGC) Paper Money Guaranty (PMG) Certified Guaranty Company (CGC)andAuthenticated Stamp Guaranty (ASG). Since 1987 the Certified Collectibles Group companies have certified over 100 million coins banknotes comic books TCGs sports cards video games home video collectiblesstampsand more. Today CCG serves the world of collectibles online and at its offices in the United States United Kingdom UAEGermanyand China.

WHAT YOU WILL DO AS AN IT SUPPORT TECHNICIAN

Answer Help Desk callsandemails andcreate tickets to track issues.
Monitor and resolve support casessubmittedvia email and web portal.
Set up andmaintainIT asset inventory.
Facilitate creation and maintenance of IT documentation.
Assist with coordination of large-scale IT projects.
Maintain documentation of maintenance work and issues when necessary.
Provide technical support to local and remote office users as needed.
Participate in after-hours/on-call support rotation asrequired.

WHAT MAKES YOU THE IDEAL CANDIDATE

Excellent interpersonal communication skills including the ability to communicate between technical and non-technical personnel.
Technical competence supporting Windows Mac hardware (desktops laptops mobile devices servers) Microsoft Office Suite and standard packaged software solutions.
A certification or equivalent skill level preferred.
Proven time management skills withabilityto meet urgent and overlapping deadlines.
High attention to detail and strong organizational skills to manage multiple clients and projects.
Availability to travel monthly to tradeshows.

WHY YOU WILL LOVE WORKING WITH US

Salary: $50000$60000 annually based on experience.
Comprehensive benefits including Medical Vision and Dental Insurance.
PTO & Paid Holidays.
401(k) retirement plan with company match.

Required Experience:

IT Support TechnicianSarasota FL. On-site Full-timeCCG is currently looking for anIT Support Technicianto join our IT Department in our Sarasota FL offices. This role will provide technical support andmaintainIT systems for our fast-paced domestic and international multi-companyorganization.WHO WE A...

Answer Help Desk callsandemails andcreate tickets to track issues.
Monitor and resolve support casessubmittedvia email and web portal.
Set up andmaintainIT asset inventory.
Facilitate creation and maintenance of IT documentation.
Assist with coordination of large-scale IT projects.
Maintain documentation of maintenance work and issues when necessary.
Provide technical support to local and remote office users as needed.
Participate in after-hours/on-call support rotation asrequired.

WHAT MAKES YOU THE IDEAL CANDIDATE

Excellent interpersonal communication skills including the ability to communicate between technical and non-technical personnel.
Technical competence supporting Windows Mac hardware (desktops laptops mobile devices servers) Microsoft Office Suite and standard packaged software solutions.
A certification or equivalent skill level preferred.
Proven time management skills withabilityto meet urgent and overlapping deadlines.
High attention to detail and strong organizational skills to manage multiple clients and projects.
Availability to travel monthly to tradeshows.

WHY YOU WILL LOVE WORKING WITH US