Customer Service Representative 3

North Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Current Employees:

If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.

Core Job Summary:

The Customer Service Representative 3 receives reviews and addresses a variety of inquiries including complaints requests for information and/or service etc. and follows up on customer concerns via face-to-face email fax telephone and/or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.

Core Responsibilities:

Receives addresses and responds to general inquiries requests for service/support and/or complaints.
Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up as needed.
Resolves routine and basic problems and communicates solutions or requested information to the customer.
Verifies that appropriate changes/resolutions have been finalized.
Keeps record of customer interactions recording details of inquiries complaints comments and final resolution in applicable database.
Escalates and refers unresolved customer grievances to department leadership for further review as necessary.
Reviews and processes confidential information with discretion.
Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

High School Diploma or equivalent/relevant experience certification or license
Minimum 3 years of relevant experience required

Certification and Licensing:
Refer to department description for applicable certification requirements

Knowledge Skills and Abilities:

Learning Agility: Ability to learn new procedures technologies and protocols and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software technology and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any relevant education certifications and/or work experience may be considered.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge skills and abilities required for the job.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.

UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

Required Experience:

Unclear Seniority

Current Employees:If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.Core Job Summary: The Customer Serv...