Customer Experience Coordinator I

Largo, MD - USA

Monthly Salary: $ 15 - 22

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

The Customer Experience Coordinator I is responsible for providing world-class customer service and transactional support over the phone and through electronic communications. This position has primary responsibility for processing incoming product orders and providing product support referrals. This is a remote position.

Duties and Responsibilities:

Processes customer orders/changes in accordance with CONMED policies.
Resolves product or service problems by clarifying the customers complaint and following up to ensure resolution.
Responds to customers and internal partners by providing accurate valid and complete information.
Flexibility in responding to new and rapidly changing situations and environments.
Maintain a pleasant and positive disposition.
Partners with customer service and sales team members to meet and exceed customer service expectations.
Identify and assess customers needs to achieve satisfaction.
Other duties as assigned by management.

Required Qualifications:

High School diploma

Other Attributes:

Experience with CRM software and Microsoft Office with advanced Excel modeling skills
Ability to manage multiple tasks exceptional organizational skills problem solving techniques and accuracy.
Demonstrated performance (goal attainment metrics awards etc.)
Excellent oral written and interpersonal skills.
Active listening problem solving adaptability time management and reliability.

Preferred Qualifications:

2 years relevant business experience required in Customer Service and/or Data Entry Operations
Bachelors degree
Experience with Salesforce and Oracle

This role is not eligible for employer-based sponsorship.

Disclosure as required by applicable law the hourly range for this position is $15.50 22.00 an hour. The actual compensation may vary based on geographic location work experience education and skill level. The salary range is CONMEDs good faith belief at the time of this posting.

This job posting is anticipated to close on December 30 2025. We may however extend this time period in which case the posting will remain available on . Please submit your application as soon as possible as we will be reviewing applications on a rolling basis as we receive them.

Benefits:

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

Competitive compensation
Excellent healthcare including medical dental vision and prescription coverage
Short & long term disability plus life insurance -- cost paid fully by CONMED
Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar with the potential for up to 7% per pay period
Employee Stock Purchase Plan -- allows stock purchases at discounted price
Tuition assistance for undergraduate and graduate level courses

Know someone at CONMED Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!

CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Colorado Residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

If you feel you need a reasonable accommodation pursuant to the ADA you are encouraged to contact us at option #5.

Required Experience: