Consultant, Member Experience Readiness (12-month contract)

Vancouver - Canada

Yearly Salary: $ 91000 - 136400

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Our Story & Purpose:

Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2700 diverse individuals access competitive rewards and benefits and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Consultant Member Experience Readiness you will work cross-functionally to align operations with strategic goals driving efficiency and growth across member experience and community engagement. You will lead and be responsible for developing and executing readiness strategies for high-impact enterprise-level initiatives. This role ensures organizational and member preparedness for change by influencing senior stakeholders leading governance forums and supporting and mentoring readiness leads.

This is a Full-time Temporary role based at our Vancity head office and will report directly to the Director Member Experience Readiness. While this position provides a hybrid work arrangement you will be expected to be on-site for events and business demands

How Youll Make an Impact:

Owning readiness strategy design development and implementation for critical programs (e.g. enterprise platform changes) and lead cross-functional readiness governance forums and be accountable for the integrated readiness plans of all impacted teams/departments.
Partnering with product technology and line of business leads to define success factors and KPIs demonstrating high level of self-management.
Consult and inform senior leadership on Readiness plans to gain alignment and provide clear visibility to options and risks to enable sound decision making.
Drive continuous improvement of readiness methodologies and frameworks including successful take to market strategies for complex technology programs.
Supports the ongoing development of Readiness Leads and Centre of Excellence through coaching and mentorship.

What Youll Bring to the Team:

5 years of experience in change management and readiness leadership.
Proven ability to lead enterprise-level initiatives and influence senior stakeholders.
Strong analytical skills with experience in adoption metrics and organizational capacity assessments.
Excellent communication and facilitation skills.
Familiarity with change management methodologies and readiness frameworks.

Youll Thrive Here If You Are:

Collaborative Skilled at building relationships across diverse teams.
Analytical Able to interpret data and translate insights into actionable strategies.
Innovative Comfortable proposing strategic and creative approaches to complex challenges.
Adaptable Thrives in dynamic multi-stakeholder environments.

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

What Youll Earn:

This role offers a salary range of$91000 to $136400 per annum. The base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here:

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: Were the largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year with additional days earned over time.
Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

At Vancity were committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

Required Experience:

Contract

Our Story & Purpose:Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all ...