Customer Experience Associate (Growth & Engagement)

Viv Technologies

At Viv Technologies were passionate about the power of digital transformation done right. That means continuously improving our home care software platform built specifically for multi-site home care operators. Were proud to support some of North Americas biggest home care operators. Together we help tens of thousands of clients safely age in the comfort of their homes.

We believe technology should feel human. Thats why were looking for a personable and patient Customer Onboarding Specialist whos passionate about helping people learn and succeed.

About the Role

This is a high-impact early-career role for someone excited to help scale Viv while building the skills to grow into sales or revenue leadership.

Youll sit on the Customer Experience team and work at the intersection of sales product and customers - driving early-stage deals supporting new customers post-implementation and helping communicate how Viv is continuously innovating. This is a hands-on outward-facing role focused on energy momentum and conversion - not deep implementation or support.

What Youll Do

Drive Growth & Early Sales

• Own and nurture inbound and warm leads
• Build relationships with operators to understand their needs and readiness to adopt Viv
• Run high-level product demos focused on value and outcomes
• Follow up consistently to move interest into signed contracts
• Partner closely with sales and leadership to accelerate deal velocity
• Keep CRM data clean and up to date

Engage Customers

• Act as a short-term bridge right after contracts are signed
• Check in early to gather feedback spot friction and reinforce confidence
• Share insights with Product CX and Implementation teams
• Hand off accounts cleanly without owning long-term management

Tell the Product Story

• Support lightweight product and release marketing efforts
• Help draft and distribute monthly release notes
• Translate product updates into clear customer-friendly value messaging
• Collaborate with Product and CX to keep messaging consistent

Who You Are

• A strong communicator who builds rapport quickly
• Curious coachable and eager to learn
• Energized by customer conversations and external work
• Organized and comfortable juggling multiple conversations
• Motivated by growth performance and clear progression

What You Bring

• Strong written and verbal communication skills
• Comfort presenting to individuals or small groups
• Ability to quickly learn and explain a SaaS product
• Familiarity with CRM tools and virtual meeting platforms

Nice to have (not required):

• Exposure to SaaS sales or customer success
• Experience in healthcare home care or franchise environments
• Internships or early customer-facing roles

Growth Path

This role is a launchpad. High performers will have a clear path into roles like:

• Account Executive
• Sales Management
• Customer Success Management

Growth is based on impact learning speed and ownership - not tenure.

Why Viv

• Direct impact on company growth
• Real exposure to sales product and customer strategy
• High visibility and close collaboration with leadership
• A team that invests in coaching learning and career acceleration

We embrace the uniqueness and perspectives of the community of people who work here and our customers. Fostering an environment that reflects and supports diversity equity and inclusion is one important way in which we do this.

We welcome candidates with disabilities. Related questions/requests may be sent to

Required Experience:

IC