Senior Associate, Lending Administration

We are thankful for the overwhelming interest in this role however we are no longer screening newly submitted applications. If you decide to submit an application and there is a need for additional candidates we will reach out considering your skills and the requirements for this role.

PositionReports to:Senior Director Loan Servicing
Department: Loan Servicing
Location:US-based remote with a strong preference for candidates within commutable distance to one of NFFs Offices (Boston New York Philadelphia Oakland and Los Angeles)
Salary Range:$80600 - $87100

About Nonprofit Finance Fund

Nonprofit Finance Fund(NFF) is a nonprofit lender consultant and advocate. For more than 40 yearswevehelped organizations access the money and resources they need to realize their communities aspirations. Alongside otherswereworking to build community wealth and well-being and put affordable housing essential services quality jobs and excellent education within reach of more people. At NFF we envision a world of shared prosperity where communities have the capital community assets knowledge and agency to thrive. Learn more about our work to achieve our vision through ourTheory of ChangeandValues.

About This Role

The Senior Associate Loan Administration is a key contributor to theaccurateservicing and administration of NFFs loan portfolio. Sitting across Loan Servicing and Portfolio Management this rolemaintainscomplete and compliant loan files tracks collateral and insurance requirements ensuresaccuratedata in NFFs systems and supportstimelyresponses to borrower requests. The Senior Associate works collaboratively with Underwriting Portfolio Management Finance and Legal to ensure smooth onboarding reliable reporting and high-quality servicing support.

This position requires strong time management organizational skills attention to detail consistency in data management excellent customer service skills and the ability to manage multiple tasks in a deadline-driven environment.

NFF is a remote-first organization with offices inBoston New York Philadelphia Oakland and Los is aUS-based remoterole with a strong preference for candidates within commutable distance to one has core business hours where we expect all staff to be availablefrom 9:00 am to 5:00 pm local timeand occasional travel(5%)isrequired.

What You Will Do

Essential responsibilities for this role include but are not limited to:

Insurance & Collateral Tracking(30%)

• Identifyinsurance and collateral requirements from executed loan documents.
• Record policy details renewal dates and coverage requirements in TEA/Salesforce.
• Monitor expirations and request updated policies or certificates before renewal deadlines.
• Validatesubmittedinsurance documents for requiredcoverages endorsements andlosspayee language.
• Maintain up-to-date collateral and insurance records for audits and portfolio reviews.

Loan File Administration(20%)

• File and index borrower documentsin accordance withNFFs electronic filing standards
• Perform periodic file completeness checks to confirm all required loan collateral and compliance documents are present
• Upload documents using correct naming conventions and version control
• Prepare organized loan file packets for internal and external audits

Data Entry and Quality Control(15%)

• Extract key loan terms (rate amortization covenants collateral conditions guarantors reporting requirements) from executed agreements
• Enter and update borrower and loan data in TEA Salesforce and related systems with a 100% accuracy expectation
• Reconcile system fields toexecuteddocuments and resolve discrepancies promptly.
• Track borrower reporting requirements and update system statuses upon receipt of financials or compliance items

Borrower Communications & Customer Service(15%)

• Serve as a collaborative point of contact for general borrower questions providing clear information on documentation needs reporting expectations and next steps in their workflow
• Collect required documents and route complex itemssuch as modifications or disbursement requeststo theappropriate teammember with complete supporting details
• Track the status of open requests across teams follow up as needed and ensure items move through the workflow to resolution

Internal Collaboration & Process Support (10%)

• Partner with Portfolio Management on the collection of loan compliance documents
• Supportthe engagementwith external vendors for financial spreads credit reporting etc.
• Partner with Portfolio Management and Finance to resolve data issues affecting billing posting or reporting
• Assistwith implementation of improved procedures filing structures and system enhancements

Meetings and Other DutiesAsAssigned (10%)

• Attend internal and external meetings as needed
• As work and community/client needs changeassignments projects and job duties will be assignedand may change

Who You Are and Minimum Qualifications

• A bachelors degree in a related field and minimum of three (3) years of professional progressive experience in the nonprofit or financial services industry inloan servicing loan administration portfolio management or related financial services work
• Understandingoflending concepts loan documentation collateral and insurance requirements
• Strong ability to extract and interpret key terms from legal and loan documents
• Excellent organizational skills and strict attention to detail
• Strong communicationskills and a customer service orientation
• Proficiencywith Microsoft Office applications; experience with Salesforce TEA or other loan management systems preferred
• All other equivalent combinations of work experience and training/education will also be considered

The Strongest Candidates Will Have/Be

• Commitment to NFFs values and mission
• Learning orientation andcommitment to continuous improvement learning and advancing equity in lending practices
• Ability to work independently and effectively in a remote environment and build strong relationships with colleagues and partners across geographies and time zones
• Willingness to collaborate with a dynamic and mission-driven team
• Strong time managementand organizationalskillswith the abilitytoeffectivelymanage multiple priorities and deadlines in a fast-paced environment

Benefits and Compensation

NFF offersagenerous benefits package thatcurrentlyincludes up totwenty (20)paid holidays/business closure daysthree (3)floating holidays unlimited flexible time off group medicalinsurance with a funded health reimbursement account dental and visionplanslife insuranceand disability plansa retirement plan withboth anon-elective employer contribution(4%)and additional match contribution(2%) a work from home fund and flexible spending accounts to coverhealth dependent careand commuter costs.

This is anexempt full-timerole with an annual salary range of$80600 - $87100.A compensation offer is based on a candidates background andyears ofrelevantexperiencewith consideration for internal of our strong commitment to equity and growth we do not negotiatecompensation offers.

NFF is an equalopportunity employer and does not discriminate against any applicant or employee because of race color religion sex national origin disability genetic information age or military or veteran statusin accordance withfederal addition NFFcomplies withapplicable state and local laws governing non-discrimination in employment in everyjurisdictionin which itmaintainsfacilities. NFF also provides reasonable accommodation to qualified individuals with disabilitiesin accordance withapplicable laws. NFF does not employ individuals based outside of the United States.Click here to view NFFs Fair and Equitable Practices.