Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Intro
We are seeking a proactive and customer-centric Customer Success Manager (CSM) who will be responsible for driving customer adoption retention and addition to core CSM responsibilities this role may also support inside sales activities such as lead qualification opportunity nurturing proposal support and upsell/cross-sell initiatives.
What will you do
What will you do
Customer Success
Customer Success
- Serve as the primary point of contact for assigned customers ensuring successful onboarding training and ongoing adoption of Screening Eagle solutions.
- Build trusted advisor relationships understanding customer goals workflows and use cases.
- Monitor customer health metrics usage patterns and renewal risks; implement proactive interventions.
- Conduct regular check-ins QBRs and product reviews with customers.
- Partner with Product and Engineering teams to communicate customer feedback and influence roadmap improvements.
- Manage renewal process ensuring timely contract continuation and addressing commercial/technical queries.
- Develop and maintain documentation best practices and success plans for customers.
- Qualify inbound leads and follow up with prospects to understand needs and potential fit.
- Support Sales Team with opportunity research proposal preparation and pricing coordination.
- Drive upsell and cross-sell initiatives within existing accounts in collaboration with the sales team.
- Maintain accurate CRM records for customer interactions opportunities and pipelines.
- Conduct product demos and introductory presentations for early-stage leads.
- Assist in coordinating marketing or sales campaigns targeting existing customers.
What do we expect
What do we expect
- Bachelor Degree in Business Administrative or similar.
- Strong communication presentation and interpersonal skills.
- Ability to manage multiple customer accounts and prioritize effectively.
- Experience with SaaS products or cloud-based technical solutions.
- Familiarity with CRM tools (e.g. HubSpot Salesforce).
- Customer-first mindset with ability to translate customer needs into actionable plans.
- 2 5 years of experience in Customer Success Account Management Inside Sales or similar customer-facing roles.
- Experience in construction inspection NDT or asset management industries.
- Technical understanding of software workflows mobile applications or cloud platforms.
- Ability to conduct basic product troubleshooting and escalate complex issues.
- Experience running product onboarding or training sessions.
About us
We are on a mission to protect the built world with software sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative innovative and inclusive. We are a fast-paced product driven growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection. Want to join the #EagleTeam
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
We are on a mission to protect the built world with software, sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative, in ... View more
