Graduate, Customer Success
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Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Graduate Customer Success will play a vital role in ensuring that our merchants are not only satisfied with our services but are also equipped to maximize the value of Carousells offerings. This role is ideal for graduates with strong communication skills a passion for customer engagement and the drive to deliver exceptional client experiences in a fast-moving tech environment.
Key Responsibilities
- Client Onboarding: Guide new merchants through the onboarding process ensuring a smooth transition and providing resources to help them get started.
- Problem-Solving: Act as the first point of contact for merchant concerns or issues resolving them quickly and professionally.
- Product Expertise: Provide guidance on how merchants can best use Carousells products/services to achieve their goals.
- Customer Training: Conduct training sessions or webinars to ensure merchants are confident and effective in using our platform.
- Data and Reporting: Monitor merchant usage track insights and share updates with clients and internal teams.
- Client Feedback: Collect and share merchant feedback with relevant teams to drive continuous improvement.
- Documentation: Maintain accurate and updated records of merchant interactions in the CRM system.
Qualifications :
- Recent graduate or early career talent with a degree in Business Communications Marketing or a related field
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to manage multiple tasks while delivering high-quality client experiences
- Analytical mindset with interest in data-driven insights and reporting
- Proactive problem solver who can remain professional under pressure
- Familiarity with CRM tools is a plus
Additional Information :
By proceeding with your application you are adhering to our PDPA case you are interested to know more read about our Candidates Personal Data Privacy Statement.
Remote Work :
No
Employment Type :
Full-time
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About Company
Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, C ... View more
