Automation & Digitalization Services Supervisor

Automation Project Coordination & Management

• Oversees and coordinates end-to-end automation projects from intake to deployment
• Ensures project plans timelines dependencies and deliverables are clearly defined and tracked Monitor project progress risks and issues; drive mitigation and timely resolution
• Ensures alignment between business requirements technical delivery and client expectations

Team Supervision & Resource Management

• Supervises Automation Project Coordinators and junior automation resources
• Assign tasks balance workloads and ensure efficient utilization of team capacity
• Provides guidance coaching and performance feedback to team members

Client & Stakeholder Management

• Act as primary operational contact for clients on automation projects and services
• Lead regular status meetings steering updates and issue discussions
• Manages scope change requests and expectations in collaboration with senior stakeholders

Automation Delivery Oversight

• Ensures adherence to delivery standards governance and best practices across automation platforms
• Coordinates with developers platform owners and IT teams to ensure solution stability
• Support go-live hypercare and post-deployment stabilization activities

Sales & Demand Support

• Supports pre-sales and demand discussions by providing effort estimates timelines and delivery inputs
• Assists in identifying automation opportunities within existing and new client engagements Provide capacity planning and delivery feasibility inputs to account and sales teams

Governance Reporting & Quality

• Tracks delivery KPIs SLAs utilization and service performance
• Prepares consolidated delivery and operations reports for management and clients
• Ensures project documentation runbooks and knowledge artifacts are maintained

Continuous Improvement

• Identifies opportunities to improve automation delivery efficiency and project execution
• Supports standardization of templates tools and project management practices
• Contributes to the automation roadmap and service enhancement initiatives

Qualifications :

• Bachelors degree in Information Technology Computer Science Engineering Business or a related field
• Equivalent professional experience in automation or IT service delivery may be considered in lieu of formal education
• 2-3 years of experience in automation delivery IT project coordination or managed services
• Prior experience supervising or coordinating junior team members or project coordinators
• Exposure to client-facing roles including status reporting requirement discussions and issue management
• Experience supporting multiple automation initiatives or workstreams in parallel
• Understanding of automation lifecycle including intake design development testing deployment and support
• Familiarity with project management and delivery methodologies (Agile Scrum or Waterfall)
• Strong coordination and project tracking skills with the ability to manage timelines dependencies and risks
• Experience supporting pre-sales activities such as solution scoping proposal inputs or effort estimation is an advantage
• Understanding of commercial delivery models and client engagement structures is preferred Strong verbal and written communication skills for client and stakeholder engagement

Additional Information :

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Remote Work :

No

Employment Type :

Full-time