Principal Platform Architect Banking

You will be part of the Customer Excellence Group (CEG). Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services delivered by outstanding consultants using our ecosystem of partners our leading practices methodologies and tools based on our experiences from 1000s of customer engagements. We help our customers realize value faster and reduce risks. Successful candidates will join a team of experts focused on our Financial Services customers with a particular focus on Banking customers.

What you get to do in this role:

The Platform Architect is a strategic technical leader responsible for helping our customers architect mature and governing scalable secure high-performing solutions on the ServiceNow platform. You will have the opportunity to shape the transformation for leading global financial institutions and work with the latest in AI advancements. Platform Architects ensure customers use leading practices around instance strategy technical governance core data integrations and the technical health of the platform. This is a consultative role. Platform Architects work closely with business stakeholders technical teams and external partners to align platform capabilities with business objectives adopt best practices and drive AI and digital transformation initiatives. They:

Develop relationships with customer executives platform owners architects and development teams help them understand the role of ServiceNow in their transformation vision.

Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM CMDB/CSDM ITOM HRSD SecOps SPM CSM and Creator Workflows.

Translate goals and desired into an architectural roadmap.

Engage with the customers Enterprise Architects to position ServiceNow as the digital transformation platform standard integrated with their core applications.

Ensure instance health by working to reduce technical debt and align to ServiceNow leading practices.

Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Maintain the skills and certifications that are relevant to your customers and your role.

Mentor others in their professional development.

Evaluate and recommend new ServiceNow capabilities including AI agentic automation and LLM integrations.

Help customers adhere to ServiceNow architecture guardrails and coding standards.

Contribute to platform innovation by identifying opportunities to improve user experience reduce complexity and increase automation.

Support the development of reusable solutions accelerators and technical assets.

Present platform strategy and design decisions to stakeholders and leadership.

Qualifications :

To be successful in this role you have:

10 years progressive experience as part of a professional services organization and/or ServiceNow platform team or equivalent experience

Experience in operational and/or implementation leadership roles on a large-scale ServiceNow deployment

Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps

3 years in an Enterprise or Solution Architect role or relevant experience

Knowledge of data modeling CMDB design data strategies platform security and integration.

Cloud application technology experience

Familiarity with Enterprise Platforms in addition to ServiceNow

A strong customer focus

The ability to thrive in complexity

A strategic and collaborative mindset

Excellent presentation and communication skills

Strong executive communication skills

Ability to travel up to 50% of the time.

Preferred Qualifications:

Financial Services / Banking experience

Experience with agentic AI capabilities (e.g. LLM orchestration generative workflows Now Assist)

Familiarity with CI/CD pipelines DevOps tools and Automated Testing Framework (ATF)

Certified Master Architect (CMA) or Certified Technical Architect (CTA) in good standing or the willingness to obtain one of those certifications.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time