Clinical Support Manager
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Job Location:
Somerville, NJ - USA
Monthly Salary:
$ 78000 - 113453
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Clinical Operations Manager will work closely with the Director Clinical Performance Strategy & Support to manage vendor operations and strategic and high-visibility initiatives within the Clinical department.Essential Functions
-Manage vendor relationships for the Clinical department by establishing clear ownership and decision-making frameworks (e.g. RACI charts) and by developing and implementing processes for monitoring Clinical vendor performance on a recurring basis.
-Work collaboratively with Clinical teams to ensure vendors meet operational needs; support process improvement activities involving vendors as needed and ensure vendors meet regulatory contractual and business needs including supplying required data for reporting in a timely manner.
-Manage cross-team high-profile clinical strategic initiatives by creating and managing tracking tools to assess progress and risks of clinical initiatives and ensure initiatives are completed on time and within scope and budget.
-Communicate progress status and risks of initiatives to Clinical leadership and cross-functional stakeholders as needed/appropriate.
-Model and promote operational excellence within the department. Work with the Director to design and implement best practices and improvement activities within the department.
Qualifications
Education
- Bachelors Degree
Experience
- At least 3-5 years of Managed Care Healthcare Administration or related field required
- Familiarity with HEDIS and Health Equity Accreditation experience is highly preferred
Knowledge Skills and Abilities
- Highly proficient in Microsoft Office and similar applications
- Strong project management skills with the ability to prioritize and manage multiple tasks and deadlines.
- Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
Additional Job Details (if applicable)
Working Conditions
- This is a hybrid role with occasional team meetings at the office roughly 1x/month
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$78000.00 - $113453.60/AnnualGrade
7EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
