Manager, Human Resources

Position: Manager Human Resources (Exempt)
Location: Westlake Ohio Hybrid (3 days onsite 2 days remote)
Schedule: Full time 40 hours per week
Department: Human Resources
Reports to: Chief Human Resources Officer (CHRO)
Compensation: $57600 to $86400 USD

About Achievement Centers for Children (ACC)

Achievement Centers for Children is a Cleveland area nonprofit that helps children and young adults with disabilities and their families achieve and thrive. We deliver therapy education recreation and family support programs across Northeast Ohio. Our teams partner closely with schools families and community organizations to deliver practical support and meaningful outcomes. We value compassion accountability inclusion collaboration and excellence.

Role Summary

The Manager Human Resources owns the day to day health of people operations and directly manages the Human Resources Coordinator. This role leads end to end payroll processing benefits administration employee relations employee engagement policy governance and performance management. It also stewards HRIS and timekeeping data integrity and practical HR reporting.

This leader sets clear service levels for HR and payroll builds simple controls and standard operating procedures coaches managers on fair and timely performance practices and resolves issues with speed and consistency.

What You Will Do

Benefits Administration

• Own plan administration for enrollments life events eligibility audits billing reconciliation and escalated employee support

• Manage broker and carrier tickets and service levels and keep benefits guides and FAQs current

Employee Relations and Engagement

• Receive and triage concerns open and document investigations conduct interviews compile findings and recommendations advise leaders on consistent actions track themes and close items on agreed timelines

• Own day to day employee engagement by running an engagement plan and staying close to the workplace pulse across programs and sites

HR Policies and Programs

• Support development communication and implementation of HR programs while ensuring consistent application of policies and practices

• Assess needs for work rule or policy changes and recommend updates

• Guide and train managers on handbook and policy interpretation documentation and corrective action standards

Payroll Processing

• Own end to end payroll processing for all employee groups in Paylocity including regular and off cycle runs

• Partner with Finance on general ledger posting reconciliations and audit requests

Performance Management

• Partner with leaders to improve performance through coaching counseling and fair corrective action

• Partner with Manager Learning & Development on annual and mid year performance processes including goals training accountability completion and calibration

Compliance Oversight

• Ensure compliance with applicable federal state and local requirements including EEO ERISA FMLA ADA wage and hour compensation benefits and documentation

• Partner on DODD ODJFS and ODE requirements maintain secure files and respond to agency inquiries with the CHRO and Compliance Officer

Continuous Improvement

• Identify opportunities to improve speed quality and employee experience

• Create and deliver practical HR solutions measure impact and standardize what works

Supervisory Responsibility

• Directly supervises 1 Human Resources Coordinator

Required Qualifications

Education

• Bachelors degree in Human Resources Business or related field required

Experience

• 5 years of Human Resources experience with hands on ownership in at least three of the following: benefits administration employee relations employee engagement policy management performance management

• 3 years of payroll processing experience required

• Experience in nonprofit education health or social services environments preferred

• Experience managing or coaching an HR Coordinator or similar role

• Demonstrated experience conducting investigations and producing clear written findings with recommendations

• Proven record of building SOPs checklists and simple controls and meeting service levels

Systems and Technical Skills

• Strong proficiency with Paylocity HRIS payroll and LMS or similar platforms

• Advanced Microsoft Excel Word and PowerPoint skills with comfort building dashboards and reports

Core Skills

• Clear concise communication and ability to influence busy leaders

• Strong judgment confidentiality and integrity

• Process mindset with ability to create SOPs checklists and job aids

• Strong organization follow through and ability to manage multiple deadlines

Other

• Ability to travel between ACC locations in Northeast Ohio as needed

Working Conditions and Physical Requirements

• Work may include early morning or evening meetings

• Occasional travel for meetings events and job fairs

• Role is hybrid with onsite presence required

• Requires regular computer use and the ability to communicate effectively

• If driving is required must maintain a valid drivers license required insurance and an acceptable driving record

Equal Opportunity

Achievement Centers for Children is an equal opportunity employer. We are committed to building a workplace where all employees feel valued heard and supported.