Manager, Risk, Seller Lifecycle Management

The Seller Lifecycle Management (SLM) team within Selling Partner Identity Verification (SPIV) focuses on knowing who were doing business with at every stage of the selling lifecycle from registering to sell in Amazons store through any significant changes that impact selling accounts.

The Risk Manager will lead and develop a team of 6 risk specialists to drive operational excellence and strategic improvements in seller identity risk management. This role focuses on team leadership process optimization risk logic and cross-functional influence to improve how the organization handles escalations strategic seller cases and reinstatement decisions.


Key job responsibilities
Key Responsibilities
1. Team Leadership & Development
Manage coach and develop Risk Specialists through regular 1:1s performance reviews and career development conversations
Build team capability through training programs calibration sessions and knowledge sharing initiatives
Drive hiring strategy and onboarding for team expansion as needed
Manage team capacity planning and workload distribution
Foster a culture of customer obsession balanced with risk mitigation
Conduct performance management and address underperformance when necessary
Create career development pathways and succession planning for team members
2. Escalation Process Optimization
Oversee escalation handling across the teamdefine processes SLAs and quality standards
Analyze escalation trends and drive root cause analysis to implement preventive measures
Partner with cross-functional teams (Legal Policy Customer Trust) to resolve systemic escalation issues
Establish escalation metrics reporting cadence and dashboards for leadership visibility
Remove blockers for the team when escalations require senior-level intervention or cross-org alignment
Coach team members on complex escalation scenarios and de-escalation techniques
Drive continuous improvement initiatives to reduce escalation volume and improve resolution time
3. Strategic Seller Program Leadership
Oversee managing strategic/high-value seller investigations and risk assessments and build scalable processes
Build and maintain relationships with Account Management and business teams to balance risk and growth objectives
Create differentiated processes and playbooks for strategic seller reviews that balance speed with thoroughness
Collaborate with SOCR detection teams and Science teams to refine strategic seller risk models
Track and report strategic seller metrics to leadership (enforcement rates reinstatement rates seller satisfaction)
Escalate policy gaps or edge cases that require leadership decision-making
4. Reinstatement Process & Quality Improvement
Drive the strategy to improve reinstatement decision quality consistency and speed
Analyze reinstatement and restumble rate data to identify process gaps and training needs
Partner with enforcement teams (SLM SPIV TSI) to reduce false positive enforcements upstream
Develop and maintain training materials decision frameworks and calibration programs for the team
Implement quality mechanisms (audits peer reviews) to ensure consistent reinstatement standards across the team
Track and report reinstatement performance metrics to leadership
Advocate for policy changes or tooling improvements based on team feedback and data insights




- Bachelors degree or equivalent
- Experience developing and managing a high-performing team
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience in analyzing data to drive decisions
- Experience building measures and metrics and developing reporting solutions
- Experience communicating clearly and concisely with leadership stakeholders and cross-functional teams
- Experience creating process documentation

- Experience with data analysis tools such as Advanced Excel SQL Tableau Python

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