Credit Control Associate

A great first step into a professional career

This is an opportunity to start your career in a role that really matters.

Were hiring a Credit & Collections Associate to join our established Credit Control team. This role is designed for someone at the start of their career who wants to learn how a business works build confidence working with customers and develop valuable skills that can open doors across Finance Operations and Sales.

You dont need previous Credit Control experience. Youll be supported trained and guided -what matters most is your attitude curiosity and willingness to learn.

Why This Role Matters

Credit & Collections plays a vital role in keeping the business running smoothly.

The team sits between customers Sales and Finance helping make sure:

• Customer accounts are accurate
• Invoices are understood
• Payments are made on time
• Issues are resolved early and professionally

When this works well customers have a better experience and the business stays financially healthy. That means continued investment in people products and future opportunities.

Your work will directly support both our customers and the wider organisation-even from day one.

Why This Role Is a Brilliant Place to Start

Every customer interaction counts.
Every accurate record makes a difference.

In this role youll help customers understand their accounts answer questions and resolve issues before they become problems. Youll learn how professional conversations work how teams collaborate and how your actions contribute to the success of the business.

Its a role where you can see the impact of your work build confidence quickly and gain experience thats valued across many career paths.

About the Team Youll Join

Youll join a friendly and supportive Credit Control team of around 12 Advisors and Senior Advisors.

The team is known for:

• Helping each other succeed
• Taking time to explain things clearly
• Sharing knowledge and best practice
• Supporting development at every level

Many people start their careers here and go on to roles in Finance Sales Operations or other business areas. This team is often a launchpad for long-term progression.

What Youll Be Doing

With training and ongoing support youll gradually take ownership of your responsibilities including:

• Supporting the management of customer accounts and invoices
• Keeping clear accurate notes so information is always up to date
• Helping resolve invoice queries and payment questions
• Speaking with customers in a professional friendly way
• Escalating issues when needed with guidance from senior colleagues
• Producing account updates and credit notes when requested
• Working closely with Sales Order Processing to keep customer details accurate
• Contributing to team targets and service standards
• Getting involved in team projects and improvements

Youll never be left to figure things out alone -learning and asking questions is encouraged.

What Were Looking For

This role is open to people at the start of their career and were deliberately flexible on background.

You could be a great fit if you:

• Are leaving education or taking your first step into a professional office-based role
• Have some exposure to customer-facing work-this could be part-time work alongside studies retail hospitality call centre volunteering or similar
• Enjoy learning new things and pick up information quickly
• Are resilient and dont give up when something feels unfamiliar at first
• Like being organised and keeping things accurate
• Communicate clearly and respectfully with customers and colleagues
• Work well as part of a team and support shared goals
• Want to build skills and grow over time not just do a job

You dont need previous Credit Control or finance experience.
A degree is welcome but not essential.

What matters most is your attitude-curiosity willingness to learn and the confidence to speak to people and ask questions when youre unsure.

What Youll Gain

• A clear and supportive entry point into a professional business role
• Practical skills in finance customer communication and organisation
• Training and mentoring from experienced colleagues
• Early responsibility with guidance and structure
• Exposure to multiple teams across the business
• Clear progression opportunities over time

Our Application Process

We keep things simple supportive and transparent.

Apply online
Submit your CV and answer a few short questions so we can learn more about you.

Follow-Up Interview
Choose the format that works best for you:

• AI Interview (recommended): A short on-demand video interview (around 15 minutes) completed at a time that suits you
• Live Interview: A short Microsoft Teams call with one of our recruiters

After this youll have a relaxed check-in with a Talent Partner. This isnt another interview -its a chance to ask questions learn more about the role and understand what its like to build a career here.

Youll also complete a few short online assessments. Theres nothing to prepare and no trick questions -they help ensure a fair and consistent process for everyone.

Group Assessment (Slough / Heathrow Approach office date TBC 2025)
A friendly in-person group session focused on teamwork and collaboration.

No preparation needed -just bring your enthusiasm.

If youre looking for a meaningful first step real responsibility and a team that will support your growth from day one this could be the start of something special.

INDMED

As one of the UKs largest privately held software companies IRIS Software Group exists to simplify the lives of businesses schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance efficiency and accuracy empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their childs school 18% of UK employees are paid via an IRIS payroll solution 50000 SMEs use IRIS cloud bookkeeping and 21000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers businesses supporting them in a range of objectives from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

Its vital these mission-critical functions work first time every time.

Thats why IRIS helps businesses run the tough stuff stay compliant and get operational tasks done right first time every time so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative market-leading and high-performing company that we are today.

Were delighted to be certified as a Great Place to Work and one of the UKs Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS with the certifications considering employee wellbeing diversity and inclusion trust in management effective communication and recognition/reward.

IRIS is committed to engaging rewarding and empowering our employees and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.