Refund Coordinator

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

The Refund Coordinator is responsible for managing and processing customer refund requests in a timely and accurate manner. This role ensures all refund activities comply with company policies regulatory requirements and industry standards. The Refund Coordinator will collaborate with internal teams maintain meticulous records and provide high-quality customer service to resolve refund-related inquiries efficiently.

Key Responsibilities:

Process and review customer refund requests according to established guidelines and timelines.

Investigate and resolve discrepancies or issues related to refund claims coordinating with finance customer service and other relevant departments as necessary.

Maintain accurate and up-to-date records of all refund transactions and supporting documentation.

Communicate refund statuses and resolutions to customers in a professional clear and empathetic manner.

Ensure compliance with all company policies procedures and applicable federal/state regulations.

Prepare regular reports on refund activity trends and outstanding issues for management review.

Identify and recommend improvements to refund processes to enhance efficiency and customer satisfaction.

Support internal and external audits by providing necessary data and documentation related to refunds.

Handle sensitive financial information with the highest degree of confidentiality and integrity.

Qualifications:

High school diploma or equivalent required; Associates or Bachelors degree in business finance accounting or related field preferred.

Proven experience in a finance accounting customer service or administrative role preferably involving refunds billing or account reconciliation.

Strong attention to detail and organizational skills.

Excellent verbal and written communication abilities.

Proficient in Microsoft Office Suite (especially Excel) and experience with financial or CRM systems is a plus.

Ability to handle sensitive information with discretion and professionalism.

Strong problem-solving skills and a customer-oriented approach.

U.S. residency is required; applications from outside the United States will not be considered.

Compensation and Benefits:

Annual Salary Range: $45000 $58000 depending on experience education and location within the U.S.

Benefits Package:

Comprehensive health dental and vision insurance

401(k) retirement plan with company match

Paid time off (vacation holidays and sick leave)

Employee assistance program

Professional development opportunities

Flexible remote work options