IT Support Specialist

Santo Domingo - Philippines

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Tier 3 Support Specialist (Nueva Ecija Hybrid)

Setup: 3 days onsite / 2 days remote (flexible); night shift / 24x7 rotation.

Timeline: Hiring for a late February or early March start.

Candidate Profile: * Degree in IT or equivalent senior-level experience.

5 years in Linux administration and high-level IT support.
Must possess a personal remote work setup (PC and backup internet).
Background in Managed Service Providers (MSP) is a plus.

Technical Expertise:

Systems: Advanced Linux/Windows Server setup hardening (SELinux) and security best practices.
Virtualization/Cloud: VMware Hyper-V KVM and Azure.
Automation: Scripting and Ansible.
Apps: Microsoft 365 SQL SharePoint and Local Exchange.

Primary Duties:

Escalation Leadership: Resolve the most complex server and network issues escalated from lower tiers.
Infrastructure Management: Design configure and maintain systems and networking hardware.
Proactive Maintenance: Perform system audits patch management and hardware/software upgrade recommendations.
Compliance & Documentation: Strictly follow SOPs manage on-call rotations and build internal knowledge bases.
Collaboration: Support project migrations and cross-team upgrades.

Role: Tier 3 Support Specialist (Nueva Ecija Hybrid)Setup: 3 days onsite / 2 days remote (flexible); night shift / 24x7 rotation.Timeline: Hiring for a late February or early March start.Candidate Profile: * Degree in IT or equivalent senior-level experience. 5 years in Linux administration and hig...