N3 Support Engineer (Ref.212)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
- Applications are considered on a rolling basis
- Madrid
- Hybrid
Job Description
Hello! Are you passionate about providing top-level technical support in dynamic environments We are looking for a Level 3 Technical Support Engineer to join a confidential international company based in Madrid.
You will play a key role in diagnosing and resolving complex incidents collaborating with global teams and ensuring service quality across critical systems.
Location:
Anywhere in Spain! Enjoy the flexibility of hybrid working.
What Youll Do:
- Diagnose and resolve technical incidents in environments C# and SQL Server
- Develop temporary solutions through SQL queries ensuring compliance with established SLAs
- Analyze performance issues in C# and SQL Server proactively
- Collaborate with the development team in Brazil sharing production incident analysis
Requirements:
- Degree in Computer Engineering or equivalent training
- Strong knowledge C# and SQL Server
- Experience in incident resolution and performance analysis
- Strong understanding of secure coding practices and common vulnerabilities including the OWASP Top 10.
- Experience conducting or participating in security-focused code reviews with attention to input validation authentication and data protection.
- Familiarity with integrating automated security tools (e.g. SAST dependency scanning) into the development workflow or CI/CD pipelines.
- Spanish (C1) and English (B2) proficiency
- Availability to work in a hybrid model from the clients offices in Madrid
- Valid work permit in Spain
Nice to Have:
- Experience resolving issues in web applications (Windows and Linux)
- Knowledge of database administration (SQL Server MongoDB Couchbase Oracle)
- .NET memory dump analysis (Windows or Linux)
- Familiarity with version control systems (e.g. GIT)
- Understanding of Azure environments
- Experience with Agile methodologies (Scrum Kanban) and tools like Jira
- Portuguese language skills
What We Offer:
Flexible Compensation: Tailor your benefits including gourmet vouchers daycare and transportation.
Flexible Hours: Work at your own pace and manage your schedule.
Remote Work: Enjoy the convenience and comfort of working from home.
Birthday Off: Celebrate your special day with a day off!
Recharge Fridays: Enjoy a quarterly day off to recharge.
Extra Days Off: Celebrate your work anniversaries with additional time off.
Referral Program: Earn bonuses for referring talented professionals.
Free English Lessons: Enhance your language skills with free English lessons.
At Agile Content we are committed to fostering an inclusive and diverse environment where everyone can thrive. We welcome candidates from all backgrounds and identities to apply! and identities to apply
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
About the company We are leading specialists in television and video services, with a true passion for technology and innovation. We help organizations transform their television and video businesses to successfully meet the needs and expectations of today’s audiences. Our purpose is ... View more
