Google Cloud Technical Support

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Were looking for a dedicated and enthusiastic Google Cloud Technical Support specialist to join our growing this role youll be the frontline expert helping customers resolve their Google Cloud Platform challenges while building strong relationships and providing exceptional support. Youll combine technical expertise with outstanding customer service to ensure our clients succeed in their cloud journey. This is an excellent opportunity to develop your technical skills while making a meaningful impact on customer satisfaction and success.

Provide timely and effective technical support to Google Cloud Platform customers via multiple channels (email chat phone)
Troubleshoot and resolve customer issues related to GCP services infrastructure and applications
Analyze customer problems systematically and develop comprehensive solutions using strong analytical skills
Document all support interactions accurately in ticketing systems and maintain detailed knowledge base articles
Collaborate with cross-functional teams including engineering and product teams to escalate and resolve complex issues
Assist customers with Infrastructure as Code (IaC) implementations containerization and Kubernetes deployments
Guide customers through CI/CD pipeline setup and optimization on Google Cloud Platform
Provide proactive recommendations for cloud resource optimization and cost efficiency
Create and maintain clear detailed documentation of solutions and best practices
Participate in continuous learning to stay current with GCP services features and industry trends
Support customer onboarding and help them navigate GCP tools and services
Demonstrate empathy and patience while working with customers of varying technical backgrounds
Contribute to improving support processes and identifying opportunities for efficiency gains

Qualifications :

Bachelors degree in Computer Science Information Technology or a related field (preferred)
0-2 years of experience in technical support cloud computing or DevOps (internships and personal projects are valuable)
Strong proficiency with Google Cloud Platform (GCP) and its core services
Solid understanding of cloud computing fundamentals and architecture
Hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation
Knowledge of containerization technologies particularly Docker and Kubernetes basics
Familiarity with CI/CD concepts and tools like Jenkins or GitLab CI
Proficiency in at least one scripting language (Python Bash or PowerShell)
Experience with version control systems preferably Git
Fundamental knowledge of Linux/Unix systems administration
Basic understanding of networking concepts and protocols
Excellent written and verbal communication skills in English
Strong problem-solving abilities and attention to detail
Demonstrated customer service experience and commitment to customer satisfaction
Experience with ticketing systems and support documentation
Ability to work collaboratively in a team environment
Patience empathy and resilience when working with diverse customer needs
Organizational skills and ability to manage multiple support requests efficiently
Eagerness to learn new technologies and adapt to evolving GCP services
Google Cloud certifications (e.g. Associate Cloud Engineer Cloud Practitioner) are a plus
Experience with incident management and root cause analysis is beneficial

Remote Work :

Employment Type :

Full-time

Provide timely and effective technical support to Google Cloud Platform customers via multiple channels (email chat phone)
Troubleshoot and resolve customer issues related to GCP services infrastructure and applications
Analyze customer problems systematically and develop comprehensive solutions using strong analytical skills
Document all support interactions accurately in ticketing systems and maintain detailed knowledge base articles
Collaborate with cross-functional teams including engineering and product teams to escalate and resolve complex issues
Assist customers with Infrastructure as Code (IaC) implementations containerization and Kubernetes deployments
Guide customers through CI/CD pipeline setup and optimization on Google Cloud Platform
Provide proactive recommendations for cloud resource optimization and cost efficiency
Create and maintain clear detailed documentation of solutions and best practices
Participate in continuous learning to stay current with GCP services features and industry trends
Support customer onboarding and help them navigate GCP tools and services
Demonstrate empathy and patience while working with customers of varying technical backgrounds
Contribute to improving support processes and identifying opportunities for efficiency gains

Qualifications :

Bachelors degree in Computer Science Information Technology or a related field (preferred)
0-2 years of experience in technical support cloud computing or DevOps (internships and personal projects are valuable)
Strong proficiency with Google Cloud Platform (GCP) and its core services
Solid understanding of cloud computing fundamentals and architecture
Hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation
Knowledge of containerization technologies particularly Docker and Kubernetes basics
Familiarity with CI/CD concepts and tools like Jenkins or GitLab CI
Proficiency in at least one scripting language (Python Bash or PowerShell)
Experience with version control systems preferably Git
Fundamental knowledge of Linux/Unix systems administration
Basic understanding of networking concepts and protocols
Excellent written and verbal communication skills in English
Strong problem-solving abilities and attention to detail
Demonstrated customer service experience and commitment to customer satisfaction
Experience with ticketing systems and support documentation
Ability to work collaboratively in a team environment
Patience empathy and resilience when working with diverse customer needs
Organizational skills and ability to manage multiple support requests efficiently
Eagerness to learn new technologies and adapt to evolving GCP services
Google Cloud certifications (e.g. Associate Cloud Engineer Cloud Practitioner) are a plus
Experience with incident management and root cause analysis is beneficial

Remote Work :

Employment Type :

Full-time

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

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