Resident LiaisonAdministrative Support Supervisor

Housing Authority Of The City Of Los Angeles

Job Location:

Los Angeles, CA - USA

Yearly Salary: $ 91052 - 102479

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Please go to for details of this position and to apply.

***Position is open until filled***

Job Description

This position reports directly to the Resident Liaison & Administrative Support Manager and indirectly to the Sr. Administrative Manager. The Resident Liaison/Administrative Support Supervisor position supervises a team of Sr. Resident Liaison/Admin Specialists and Resident Liaison/Admin Specialists. The qualified candidate will serve as a backup for the Resident Liaison & Administrative Support Manager and provide support and be responsible for planning organizing and overseeing the day-to-day administrative and operational activities of the Resident Liaison/Admin Department.

Essential Functions

Provide support guidance and supervision to Resident Liaison staff as instructed by manager.
Review make determinations and sign inquiries in Managers absence and serve as managers backup as needed.
When reviewing initial Resident inquiries make sure inquiries are categorized accurately and are executed within established deadlines.
Review evaluate and assess workload of assigned Sr. Resident Liaison/Admin specialists and Resident Liaison/Admin specialists.
Participate in the development and implementation of goals objectives policies procedures of the Resident Liaison Department.
Participate in HUD and HUD OIG meetings/calls pertaining to Resident inquiries and serve as the lead in managers absence or as instructed by manager.
Audit staff inquiries to make sure all deadlines are met and files are ready for invoice.
Responsible for tracking and maintaining accurate logs of all open Resident inquiries.
Review and prepare documentation for Subpoenas pertaining to Resident inquiries and lawsuits.
Must be able to retain a high volume of knowledge pertaining to the Resident Liaison Department and apply program information in making decisions and providing information to staff and clients served.
Able to understand and interpret HUD policies procedures and regulations.
Responsible for staying up to date with the current policies and procedures referenced in HUD Handbooks the HUD Compliance Handbook Local and Federal HUD/HUB protocols and procedures and any updates released by HUD.
Resolve complex Resident issues/complaints and be able to de-escalate any difficult situation with residents.
Ability to work under pressure with strict time frames and deadlines as daily tasks can have financial repercussions.
Oversee and assist with RL Invoice.
Oversea various admin tasks as assigned such as uploading and preserving documentation in an online filing system.
Responsible to work on document storage and retrieval programs. Oversee OnBase project and day to day OnBase related tasks. Serve as lead for staff working on OnBase project.
Perform other duties as assigned.

Knowledge Skills and Abilities

Excellent mediation problem-solving and customer service skills.
Excellent oral and written communication skills.
Detail-oriented with excellent organization skills.
Competent with Microsoft Office products including of a variety of data processing and spreadsheet software as well as web browsers.
Experience with general office machines (multiple line telephone system adding machine keyboard (40 wpm) fax and copy machines.
Ability to accomplish multiple and stringent daily weekly and monthly deadlines even under significantly stressful situations.
Successful at multitasking and time management to a high degree.
Ability to maintain confidentiality of resident profiles history and/or personal information as well as information that is proprietary to this Agency.
Ability to work independently with minimal supervision
Ability to work effectively when faced with frequent interruptions
Ability to work remotely and supervise remote employees.

Minimum Qualifications

Any combination of equivalent to associate degree in Public Administration Social Services Humanities Communication business or closely related undergraduate coursework equivalent to completed sixty (60) units for semester system or ninety (90) units for quarter system and/or three (3) years of PBCA property management Resident Services or other related field. Knowledge of HUD multi-family programs a plus. Current or recent Certified Occupancy Specialist (COS) certification and/or must pass within 6 months of hire.

APPLICATION PROCESS:

Applications will be reviewed for relevant experience education and/or training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the most-qualified applicants will be considered and may be invited to the interview and selection process.

SELECTION PROCEDURE:
Applications will be reviewed for relevant experience education and training. The application must be detailed and complete for proper evaluation.

HIRING INFORMATION:

All job offers are contingent upon successful completion of a pre-employment evaluation which includes: a post-offer medical examination (includes drug and alcohol screening) criminal records check employment history and education verification and documentation of the right to work in the United States.

DISABILITY ACCOMMODATION:
Testing Accommodations:If you require anaccommodationdue to a physical mental or learning disability please call or emailno less than 72 hours prior to testing date for special assistance. Special testingaccommodations may be arranged if verification of the disability is provided by a physician rehabilitation counselor or other authority.

We are an Equal Opportunity/Affirmative Action Employer.

Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.

NOTE: The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

Please call NeoGov Toll-Free Applicant Support telephone line if you forget your password have application login problems or get an error message during the application process.

Required Experience:

Manager

Please go to for details of this position and to apply.***Position is open until filled***Job DescriptionThis position reports directly to the Resident Liaison & Administrative Support Manager and indirectly to the Sr. Administrative Manager. The Resident Liaison/Administrative Support Supervisor po...