BDC Manager
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Job Location:
Knoxville, TN - USA
Monthly Salary:
$ 60000 - 100000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
BDC Manager North Knox CDJR
Knoxville TN - Competitive compensation based on experience plus performance incentives. Range: $60000 - $100000 per year
Due to continued growth North Knox CDJR is seeking an experienced Business Development Center (BDC) Manager to lead coach and elevate our sales and service appointment teams.
This role is critical to driving appointment show rates improving customer engagement and ensuring our BDC operates as a performance-driven extension of the showroom and service drive.
Key Responsibilities
Lead train and hold the BDC team accountable to daily KPIs
Drive appointment setting confirmation and show-rate performance
Monitor and optimize CRM processes lead response times and follow-up strategies
Coach phone text and email communication to improve conversions
Partner with Sales & Service Managers to ensure smooth handoffs and customer experience
Analyze reports daily (appointments shows sold response times) and adjust strategy accordingly
Maintain a positive high-energy results-focused culture
Qualifications
2 years experience managing a BDC Internet Sales or Sales Operations team
Strong CRM experience (DriveCentric experience preferred)
Proven ability to coach phone skills and objection handling
Comfortable with performance metrics accountability and reporting
Automotive dealership experience required
Leadership mindset with a customer-first approach
Why North Knox CDJR
#1 Premier CDJR Dealer in East Tennessee
High-volume store with strong brand recognition
Leadership team committed to growth and improvement
Competitive compensation based on experience plus performance incentives.
Long-term career opportunity not just a job
Apply today or send your resume directly to our management team.
Join a dealership that values performance accountability and results.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Competitive Pay Plan + Great Benefits!Sales and/or Customer Service Experience Preferred Walk-in Applicants are Welcome! At North Knoxville Chrysler Dodge Jeep ...
