Quality Assurance Manager

Quality Assurance Manager

Syracuse NY (Hybrid)

Position Summary

The FAAs Brand-New Air Traffic Control System and other initiatives related to Unmanned Aircraft Systems and Advanced Air Mobility are fueling the growth of Thales Airspace Mobility Solutions are expanding our teams in Arlington Virginia and Syracuse New York and seek talented individuals who want to be part of these ambitious initiatives shaping the future of aviation. We are looking for people with a passion for aviation and ready to deliver innovative solutions built to the nations highest safety and security standards. Americas aviation moment is now. Thales has the solutions experience and expertise to execute now. Come join our journey.

Thales is seeking a Quality Assurance Manager (QAM) responsible for establishing leading and sustaining a comprehensive quality management framework that ensures all products services and project deliverables meet or exceed internal standards customer expectations and regulatory requirements. This role provides strategic and operational leadership for quality assurance activities including developing and implementing quality policies processes and controls across the organization.

In this position you will partner closely with cross-functional stakeholdersEngineering Operations Program Management and Supply Chainto embed quality objectives across the full lifecycle of product development service delivery and project execution. You will oversee quality performance metrics drive root-cause analysis and corrective actions and proactively identify opportunities for risk reduction and continuous improvement.

As a people leader and quality advocate you will foster a culture of accountability compliance and continuous improvement ensuring effective communication of quality expectations throughout the organization. Success requires deep expertise in quality assurance principles and methodologies strong leadership and influencing skills and a commitment to operational excellence and innovation.

Regulatory Compliance Requirements

• US - CUI Regulatory Compliance Requirement Must be a US Person as defined in applicable law.

Key Areas of Responsibility

• Establish and maintain the Quality Management System (QMS) by developing implementing and continuously improving quality assurance policies procedures and standards to ensure compliance with industry regulations contractual requirements and internal governance.
• Serve as the primary quality authority and escalation point for product service and project-related quality issues leading root-cause analysis CAPA and containment activities to protect customer satisfaction and business continuity.
• Define monitor and analyze quality performance metrics and KPIs identifying trends risks and improvement opportunities; prepare and present quality reports to leadership with actionable insights and recommendations.
• Provide functional leadership and people management for Quality Assurance staff including workload planning coaching performance management skills development and fostering a culture of accountability compliance and continuous improvement.
• Partner cross-functionally with Engineering Operations Supply Chain Program/Project Management and Customer Support to embed quality requirements and risk-based thinking throughout product development manufacturing deployment and service delivery.
• Lead continuous improvement initiatives using structured quality methodologies (e.g. Lean Six Sigma risk-based quality management) ensuring data-driven sustainable improvements aligned with business objectives.

Minimum Qualifications

• Bachelors degree in engineering Quality Manufacturing or related technical discipline with 9 years of progressive experience in quality assurance engineering or management; equivalent experience may be considered.
• Minimum of 3 years in a quality leadership or quality engineering role with responsibility for managing quality processes initiatives or teams.
• Strong knowledge of quality assurance principles methodologies and tools with the ability to analyze complex data identify trends and risks and drive corrective and preventive actions.
• Proven record of improving product service or process quality leading to measurable improvements in customer satisfaction compliance or operational performance.
• Familiarity with industry standards regulatory requirements audit practices and experience supporting internal customer or external audits.
• Effective leadership communication and influencing skills able to collaborate across teams and communicate quality expectations clearly with the ability to operate effectively in a fast-paced environment.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

Preferred Qualifications

• Working knowledge of the national airspace system and/or an understanding of unmanned aircraft systems.
• Experience working on technology-centered programs for US Federal Govt Agencies (with a strong preference for FAA DoD/DoW and/or DHS).
• Working knowledge of FAA and/or DoD quality standards and regulatory environments with experience supporting compliance audits or program requirements.
• Experience operating within a multinational or matrixed organization collaborating
  across regions cultures and time zones.
• Familiarity with AS9100 quality management system processes and documentation
  including audit preparation compliance support and continuous improvement activities.

Special Position Requirements

• Schedule: Either 9/80A (9hrs Mon-Thu 8hrs 2nd Fri Start @ 09:00AM) (United States of America) or USA - 5/40 (8hrs Mon-Fri) (United States of America).
• Physical Environment: Typical office environment.
• Regulatory Compliance Requirements: Must be a US Person as defined in applicable law.

If youre excited about working with Thales but not meeting the requirements for this position we encourage you to join our Talent Community!

Why Join Us

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We are an equal opportunity employer including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

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The reference Total Target Compensation (TTC) market range for this position inclusive of annual base salary and the variable compensation target is between

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including but not limited to the employees career path history competencies skills and performance as well as the companys annual salary budget the customers program requirements and the companys internal equity. Thales may offer additional benefits and other compensation depending on circumstances not related to an applicants status protected by local state or federal law.

(For Internal candidate if you need more information please reach out to your HR Shared Service 1st Point)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents including the following:

Elective Health Dental Vision FSA/HSA Voluntary Life and AD&D Whole Group Life w/LTC Critical Illness Hospital Indemnity Accident Insurance Legal Plan Identity Theft and Pet Insurance

Retirement Savings Plan after 30 days of employment with a company contribution and a match and with no vesting period

Company paid holidays and Paid Time Off

Company provided Life Insurance AD&D Disability Employee Assistance Plan and Well-being Program