Business Line Manager

ROLE PURPOSE

The Business Line Manager is responsible for leading and managing the performance of a defined business line within Altima Talent. The role focuses on driving commercial growth expanding client relationships ensuring profitable and compliant delivery of services managing operational risk and contributing to overall company performance in the Tanzanian market.

DUTIES AND RESPONSIBILITIES

Lead operational management to ensure clients are serviced according to agreed Service Level Agreements.

Oversee branch and team performance providing direction coaching and accountability to meet operational and commercial objectives.

Manage legal and financial risk by ensuring adherence to statutory requirements and internal policies.

Conduct regular branch audits to confirm compliance with internal procedures and company policies while optimizing client service and reducing risk exposure.

Drive business development initiatives through structured sales activity targeting new clients and contract opportunities.

Manage client contracts ensuring SLA compliance financial viability and mutually beneficial terms.

Build and maintain strong relationships with clients and associates fostering collaboration across the operations team and interdepartmental workflows.

Track operational and commercial performance reporting trends forecasts and actionable insights.

Oversee collections and financial processes linked to client contracts to ensure timely and accurate management of revenue streams.

KEY PERFORMANCE INDICATORS

Business Development Expand the client base and increase associate headcount.

Client Relationships Secure new clients and contracts while strengthening existing partnerships.

Profitability Maintain or improve profit margins through effective management of pricing and operational costs.

Management of Cost to Serve Monitor operations expenses and client contracts to optimize efficiency.

Operational Risk Management Ensure statutory and legislative compliance across the business line.

Requirements

QUALIFICATIONS & EXPERIENCE

Bachelors degree in Business Management Human Resources Finance Operations Management or related discipline.

Postgraduate qualification in Business Management or Human Resources is an advantage.

710 years experience in recruitment staffing outsourcing or workforce solutions including 35 years in a leadership role.

Demonstrated experience managing client portfolios service delivery teams branch operations and financial performance.

Working knowledge of Tanzanian labour laws statutory compliance and employment regulations.

Proven ability to manage business line profitability operational cost control and client contracts.

Experience with reporting performance metrics operational trends and supporting strategic planning.

KEY COMPETENCIES

Commercial Acumen

Strategic and Operational Thinking

Client Relationship Management

Business Development & Sales Execution

Analytical & Problem-Solving Capability

Stakeholder Engagement & Partnership Development