Salesforce Support Barcelona (mfd)

Jobs & Karriere Bei Schwarz Corporate Solutions

Job Location:

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Join Schwarz Global Services Barcelona - IT Hub of Europes Largest Retail Group.
At Schwarz Global Services Barcelona we provide high value IT services for the entire Schwarz Group which includes Lidl Kaufland Schwarz Produktion PreZero Schwarz Digits STACKIT and XMCyber.
As part of a top 5 global retail company we serve 6 billion customers through 13700 stores in 32 countries supported by over 575000 employees.
We are looking for open-minded colleagues with passion for technology who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Elevate your career with us where development and progress are at the heart of everything we do.

Your tasks

Manage requests from users registered in the ticketing tools maintaining the levels established in the SLAs eg: authorization access Customizing Job Planning
Give support to users in functional questions about the respective applications.
Answers questions about processes and the status of the systems
Acts partly as an interface between the BC units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems
Identifies possible system improvements and drives them within the SDO team (e.g. by means of operational problem management)
Controls plans and is responsible for processing in the systems with a business background and coordination within the SDO
Monitoring business processes (from operational planning and the development of suitable monitoring to event handling/escalation processes)
Identify system problems (recurring incidents) and work proactively to solve them.
Operational knowledge management (Provide training to end users collaborators or BCs when required)
Notify users BCs and/or other teams about serious incidents in the system and any change in procedure.
Test Activities (Develops test plans together with BC and Business)
Quality assurance measures (CSI)
Work following the established guidelines regarding Incident Management Problem Management and Knowledge Management processes.

Your profile

Desired University degree in Information Technology or similar
You have already professional experience in Support tasks or IT projects
Ideally you have experience handling Support Ticketing Systems
Fluent English
It motivates you when you familiarize yourself with new topics
You are characterized by strong analytical skills networked thinking and an affinity with process optimization
You enjoy working in an international team
You are results oriented and demonstrate a can-do attitude adaptability flexibility and resourcefulness
Knowledge in ITIL is a plus.

Interested

We look forward to receiving your application.

Carla Bastida Perez
Referenz-Nr. 47393

We are managing the application process on behalf of the department concerned and will forward your application to this department. All communication with you throughout the application process will come exclusively from us and will be handled confidentially and discreetly.

Your tasks

Manage requests from users registered in the ticketing tools maintaining the levels established in the SLAs eg: authorization access Customizing Job Planning
Give support to users in functional questions about the respective applications.
Answers questions about processes and the status of the systems
Acts partly as an interface between the BC units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems
Identifies possible system improvements and drives them within the SDO team (e.g. by means of operational problem management)
Controls plans and is responsible for processing in the systems with a business background and coordination within the SDO
Monitoring business processes (from operational planning and the development of suitable monitoring to event handling/escalation processes)
Identify system problems (recurring incidents) and work proactively to solve them.
Operational knowledge management (Provide training to end users collaborators or BCs when required)
Notify users BCs and/or other teams about serious incidents in the system and any change in procedure.
Test Activities (Develops test plans together with BC and Business)
Quality assurance measures (CSI)
Work following the established guidelines regarding Incident Management Problem Management and Knowledge Management processes.

Your profile

Desired University degree in Information Technology or similar
You have already professional experience in Support tasks or IT projects
Ideally you have experience handling Support Ticketing Systems
Fluent English
It motivates you when you familiarize yourself with new topics
You are characterized by strong analytical skills networked thinking and an affinity with process optimization
You enjoy working in an international team
You are results oriented and demonstrate a can-do attitude adaptability flexibility and resourcefulness
Knowledge in ITIL is a plus.

Interested