Technical Support Intern – Barcelona
Share
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Technical Support Intern Barcelona
We are looking for a curious motivated and detail-oriented Technical Support Intern to join our Tech and Product team in Barcelona.
Flowbox is a fast-scaling SaaS company founded in 2016. Our platform enables brands to collect manage and publish User Generated Content (UGC) across their marketing and E-commerce channels.
In September 2025 Flowbox acquired the Danish company Dreaminfluence a leading influencer marketing platform. Post-acquisition Flowbox now serves more than 1000 customers and employs over 60 people across offices in Stockholm Barcelona Amsterdam and Copenhagen.
About the team
You will be part of our Tech and Product organisation working closely with Engineering Product Management and our customer-facing teams (Customer Success Support and Sales Engineering).
The Technical Support teams mission is to ensure Flowbox runs smoothly for every client resolve technical issues efficiently and continuously improve the quality and reliability of our platform.
As an intern you will join this team with a strong learning focus receiving close guidance and hands-on exposure to real production systems.
Your mission
You will support the Technical Support team by helping diagnose issues investigate technical behaviours and document findings while learning how a SaaS product operates in real customer environments.
This role is designed to give you practical experience at the intersection of customers product and engineering.
What you will do
A regular day will include:
Assisting in handling technical questions from internal teams mainly Customer Success and Technical Support
Reviewing basic implementation setups embed codes scripts and integrations under guidance
Investigating issues using browser DevTools logs and step-by-step reproductions
Helping document bugs clearly and providing structured information to Engineering
Contributing to and updating internal technical documentation and playbooks
Supporting the Technical Support Lead in improving workflows tools and internal processes
Learning best practices for implementations across common E-commerce platforms and CMS setups
About you
This is an internship or entry-level role. Prior professional experience is not required.
To thrive in this role you should:
Be structured organised and curious
Be eager to learn and comfortable asking questions
Enjoy problem-solving and understanding how things work
Be comfortable explaining technical topics in a clear simple way
Have basic exposure to HTML CSS and JavaScript (academic or self-taught is fine)
Be familiar with browser DevTools or willing to learn quickly
Communicate clearly in English both written and spoken
This role involves frequent interaction with internal teams so good communication skills and a collaborative mindset are essential.
What will you learn
At Flowbox internships are designed as real learning experiences. You can expect hands-on exposure to:
Major E-commerce platforms (Shopify Magento WooCommerce Prestashop VTEX etc.)
How the different layers of a SaaS product connect (front-end back-end APIs integrations)
Practical debugging across browsers scripts and third-party tools
How product issues are analysed prioritised and communicated to Engineering
How customer feedback influences product decisions and roadmap discussions
Continuous skill development in HTML CSS and JavaScript through real cases
How a Tech and Product organisation operates at scale
About Flowbox
Flowbox offers a fast-moving yet relaxed work environment in modern offices in the heart of Barcelona. You will join a company where curiosity collaboration and ownership are encouraged even at intern level.
In return for your commitment and motivation Flowbox offers a strong learning environment real responsibilities and exposure to an international SaaS business.
Our culture is shaped by three core values:
Honesty: Open communication trust and constructive feedback
Drive: Ownership initiative and a bias towards actionOpen Mind: Curiosity adaptability and continuous learning
These values guide how we work grow and make decisions every day.
What we offer
Paid internship with real responsibilities
Modern central offices with snacks and drinks
Regular team events and afterwork
Supportive teammates and close mentorship
Flowbox equality
Flowbox is an equal opportunity employer. Employment at Flowbox is based solely on a persons merit and qualifications directly related to professional competence. Flowbox does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity national origin disability age marital status pregnancy or related condition or any other basis protected by law.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Flowbox enables brands in all industriesto fuel their growth with tools to gain authentic content and maximize the customer experience.
