Housing Problem Solving Specialist Case Manager II

Salary: $30.26-$31.18 per hour

Location: Onsite 5 days a week

• Assess residents needs situations strengths and support networks to determine goals in a tradition office setting.
• Community-based Street outreach and assessments.
• Develop mutually agreed upon plans to improve their wellbeing and housing situation.
• Help program participant adjust to the change and challenges related to unstable housing recovering from homelessness substance use disorder and family dynamics/issues.
• Provide direct services to residents.
• Educate and connect residents to the wide array of services available to families.
• Assist families with accessing community resources Income Benefits/Assistance CalFresh Supplemental Nutrition Assistance Program (SNAP) Healthcare physical and mental health enrollment applicable.
• Assist with personal goals and well-being housing retention situational growth or improvement
• Documentation: Input Coordinated Entry System CES maintain proper client and program documentation updates/changes client data collection information and referral collection of documents to address Participants immediate needs and long-range goals.
• Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destabilize a housing and to conduct an appropriate intervention as required
• Provide on-going support including but not limited to the following: information and referral for services client contact and assist in meeting the goals of the clients service plan.
• Participate in related program agency and community meetings as assigned.
• Work in collaboration with Program and Agency staff/team to implement program operations and policies.

• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
• Provide ongoing support services for clients living in the shelter setting including but not limited to information and referral for services.
• Participate in all program activities/events for families of both programs; may include some nights and weekends.
• Assist Program Leadership in the development maintenance and improvement of Performance Quality Standards PQI client and partner feedback and follow-up where necessary to ensure prompt and appropriate services.
• Service Area:
  • In concert with the Program Leadership develop maintain and improve standards for client service and written procedures and protocols for services; ensure timely and accurate outcomes data entry.
  • Participate with other staff in the maintenance of a safe and healthful environment in the APs. Be trained and prepared to implement emergency procedures for groups or individuals and tend to emergencies as they arise.
• Operations:
• Supports Program Leadership and staff in the overall compliance with Catholic Charities policies and procedures and requirements to ensure that:
  • Policies and procedures are being followed that goals and objectives are met and that services and projects are being accomplished efficiently and effectively;
  • Collaborate with case management staff in the development and implementation of Individual Service Plans and provide ongoing follow-up with program participants;
  • Establish rapport and develop and maintain working relationships with human service agencies funders community members participants providers and other non-profit agencies; Provide staff support to commissions committees and task forces
• Communication:
• Consistently practice effective mission-based communication across all levels throughout the organization and programs.
• Leadership:
  • Participate as a member of an organization-wide Management Team to deliver the highest quality of services in keeping with the mission vision and values of the organization.
  • Participate in related programs agency and community meetings as assigned.
• Community:
• Develop and maintain positive professional relationships with collaborative service providers funders and communities.
• Other duties as assigned.
• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelors degree in social work or in-lieu of related field experience with a minimum of two 2 years in case management. Sensitivity to and possess a knowledge of homelessness and substance use disorders and associated Healthcare physical and mental health issues.
• Substantial or demonstrated knowledge/experience working with families in crisis or unstable housing situations.
• Strong knowledge of substance disorders and associated health issues.
• Excellent written and verbal communication skills
• Electronic data collection input and information maintenance
• Computer Skills and MS Office Suite knowledge

Knowledge Skills & Abilities:

• Must have experience in assessments and strong crisis intervention skills particularly with people with substance use disorders and associated Healthcare physical and mental health.
• Interacting with persons from various social cultural economic and educational backgrounds for the purpose of stabilizing or improving housing situations.
• Bilingual English/Spanish: Preferred- not required.
• Achievement and Client oriented.
• Work as part of a team and collaborate with colleagues for successful outcomes.
• Organizational awareness.
• Required License to drive in the State of California and the ability to drive a vehicle that requires a Class 2 California Drivers License.
• Analyze information problems situations practices or procedures in order to define the issues/challenges relevant factors or concerns to accomplish success.

• Organize material information and/or people in a systematic way to optimize efficiency and minimize harm or duplication of efforts.

• Coordinate people resources information maximize success.
• Functional knowledge of Microsoft Office Products
• Knowledge of issues facing homeless individuals
• Must be able to read and write English
• Organizational awareness
• Strong coordination skills
• Knowledge of community resources for population
• Strong knowledge of substance abuse and mental health issues and treatment models including Harm Reduction
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
• Good written and verbal communication skills.
• Ability to prioritize tasks with strong organizational skills
• Knowledge of San Francisco County social services networks
• Ability to design systems and processes to track data and monitor progress

• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

• Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
• Is responsible for accurate and timely submission of case records.
• Serves on a quarterly case record review committee for Performance and Quality Improvement
• Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending standing stooping kneeling reaching twisting and walking.
• Occasional lifting pushing and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.

• Light work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

If driving a car is required for the position incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contact with clients who may have behavioral and psychiatric problems including shouting use of profanity and inappropriate behavioral choices.
• Noise level in work environment is usually moderate and consistent with a normal office setting.
• Occasionally exposed to perfume or scents in personal care products used by clients.
• Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures and receives instructions on assignments new policies or projects.
• The work environment is a typical office environment.
• Noise level in work environment is usually moderate in accordance with a typical office environment.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity shouting running away self harm and violence.
• Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.
• The work environment includes contact with many children who may be loud and at times behaviorally challenged.
• The work environment will include children ages 0 months to 5 years old.
• The work environment will include children ages 4 to 17 years old.
• The work environment will include children ages 8 to 14 years old.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees clients and visitors.
• The worker is occasionally exposed to cleaning products.
• The worker is regularly exposed to arts and crafts supplies that may contain an odor such as non-toxic paint glue permanent markers dry erase markers and crayons.
• The worker is subject to oils: There is air and/or skin exposure to oils and other fluids.
• The worker is required to wear a respirator.
• The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
• The work environment includes traveling using various modes of transportation.
• The work environment may include driving an agency vehicle.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (ADA) Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services programs or activities. Furthermore Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Required Experience:

Manager