Sr. Enterprise Customer Success Manager (US)
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Job Location:
Atlanta, GA - USA
Monthly Salary:
$ 90000 - 165000
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
About MoEngage
MoEngage is an insights-led customer engagement platform trusted by 1350 global consumer brands including McAfee Flipkart Dominos Nestle Deutsche Telekom and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website mobile email social and messaging channels. MoEngage Inform the transactional messaging infrastructure helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngages AI Suite helps marketers develop winning copies and creatives optimize campaigns and channels that boost engagement and help with faster execution.
For over a decade consumer brands in 60 countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries MoEngage is backed by Goldman Sachs Asset Management B Capital Steadview Capital Multiples Private Equity Eight Roads F-Prime Capital Matrix Partners Ventureast and Helion Ventures.
MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management Q1 2024 report and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
Roles and Responsibilities:
Onboard customers with Integration support and drive adoption of MoEngage products.
Be the point of contact for Accounts and be responsible for the growth of the customer.
Build relationships with senior stakeholders and manage account planning.
Provide relevant CRM and mobile marketing automation expertise to the Customers.
Advise clients on the most effective ways to use the MoEnagage Platform.
Be a Product Evangelist consulting the top internet companies on their growth.
Awareness on Information Security concepts and Best Practices.
Requirement:
5-7 years of Enterrprise experience with high-touch large-scale recognizable logos.
Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
SaaS and B2B experience is a must.
Ability to understand customer requirements and see how MoEngage can add value in various ways.
Take ownership of the relationship post-sales and grow the customer.
Champion the product and be an evangelist.
Empathy - Needed in any client-facing role also important for working with other teams.
Strong written and verbal communication skills.
The annual total salary range for this position is $90000 - 165000 USD
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level.
East Coast presence is required Atlanta GA is highly preferable.
At MoEngage we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate we create the most value for our clients our employees and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.
Employment at MoEngage is based solely on professional competence skills and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender ethnicity abilities age identity orientation or expression marital status (including pregnancy) religion and beliefs or any other status protected by law.
It is our policy to comply with all applicable national state and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions authentic selves and talents to work collaborating to drive progress and solve meaningful challenges.
Why Join Us!
At MoEngage we are passionate about our team and technology - see below to know more about us.
Scale @MoEngage
We handle more than a billion messages every day. Rest assured you will be surrounded by really smart and passionate people as we scale much more to build a world-class team.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Execute your cross channel marketing strategy with MoEngage’s insights-led customer engagement platform. Leverage the power of personalization with MoEngage.
