Senior Customer Success Manager
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Job Location:
Austin, TX - USA
Monthly Salary:
$ 100000 - 120000
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
- Austin
- On-site
- Yearly salary: $100000 - $120000
Job Description
The Role
As a Senior Customer Success Manager youll be the trusted partner for our clientsguiding them through onboarding driving product adoption and ensuring they achieve their goals with us. Youll work closely with cross-functional teams (Sales Product Support) to build strong relationships solve challenges and identify opportunities for growth.
What Youll Do
- Build and maintain strong long-term customer relationships.
- Lead onboarding and training to ensure smooth adoption of our product.
- Act as the main point of contact for customer questions feedback and success planning.
- Monitor customer health and proactively address risks of churn.
- Collaborate with internal teams to advocate for customer needs and influence product improvements.
- Identify upsell and cross-sell opportunities in partnership with Sales.
- Deliver regular check-ins business reviews and performance reports to customers.
Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
About the company Founded in 2018, Blooper Biotech, Inc. is a global life sciences company headquartered in Cambridge, Massachusetts, with research and development hubs in Basel, Switzerland and Singapore. We are dedicated to accelerating discovery and delivering breakthrough therapie ... View more
