Google Workspace Engineer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description Summary

We are seeking a skilled and proactive Google Workspace Administrator to manage and optimize our organizations Google Workspace (GWS) environment.
This role will be responsible for overseeing user accounts managing security settings and ensuring seamless functionality of key GWS applications like Gmail Drive and Meet among others. You will serve as the subject matter expert (SME) for Google Workspace and related systems collaborating across teams to deliver technical solutions and ensure the productivity and security of our organizations digital ecosystem.

Key Responsibilities:

• Global Subject Matter Expert (SME): Lead and provide expertise in the administration deployment and implementation of Google Workspace solutions across the enterprise.

• System Administration & Maintenance: Oversee the daily operation of the GWS ecosystem including the GWS admin console third-party tools and internal utilities.

• Cross-functional Collaboration: Act as the primary point of contact with Google product managers strategists tech support and outsourced vendors. Collaborate to evaluate and recommend new GWS features enhancements and best practices.

• Enterprise Solutions Rollout: Lead the implementation of custom solutions that integrate GWS functionality and improve enterprise productivity.

• Incident & Issue Management: Manage the resolution of escalated issues related to GWS coordinating with internal technical teams and Google support. Provide detailed impact assessments and resolutions for high-priority (P1/P2) incidents.

• Mobile & Endpoint Management: Administer Googles Enterprise Mobility Management (EMM) environment manage device enrollments resolve complex mobile OS issues and maintain oversight of Google Chrome endpoints and associated device management.

• Analytics & Reporting: Set up and maintain Google Analytics digital properties enabling dashboards and reports. Troubleshoot and resolve any reporting discrepancies or issues related to data accuracy.

• Identity & Access Management (IAM): Oversee and optimize GWS account management processes integrating them with enterprise Identity and Access Management (IAM) systems. Continuously improve processes to streamline GWS account lifecycle management.

• Security & Compliance: Collaborate with the Information Security team to enforce security policies including cross-platform controls audit procedures and secure app management.

• App Management: Manage the publishing revocation and updates of apps and extensions within the enterprise mobile and Chrome app stores.

Required Qualifications:

• Bachelors degree in Computer Science Information Technology Engineering or a related field.

• Experience:

  • 5 years of hands-on experience in Google Workspace administration.

  • 5 years of experience in messaging administration.

  • 3 years of experience in Mobile Device Management (MDM) administration.

• Technical Expertise:

  • Advanced knowledge in Google Cloud Platform

  • GAM scripting capability

  • In-depth knowledge of messaging infrastructure mail transfer protocols spam/phishing/virus protection and email access protocols.

  • Strong understanding of Google Workspaces capabilities including Google Admin Console Drive Meet and other GWS apps.

• Skills:

  • Excellent communication skills both written and verbal with the ability to work effectively within a team environment.

  • Strong problem-solving skills and attention to detail.

  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Google Workspace certification or other related certifications.

• Experience working with enterprise-level security tools and processes.

• Familiarity with Google Analytics setup and reporting.

Additional Information:

• Willingness to participate in a rotating on-call schedule for incident management and flexibility on shift schedule assignment (night shift and weekend schedule).

• Project handling and Change management awareness until successful deployment with pre-checks and post implementation

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

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