Google Admin L1L2 profile

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

L1 End User Support / Remote Helpdesk
Responsibilities:
- User onboarding support and first-time device access assistance
- Password resets account lockouts MFA troubleshooting
- Email Calendar Drive Meet and Chrome browser support
- Device troubleshooting for Windows macOS and Chromebooks
- Wi-Fi browser and endpoint access issues
- Shipment coordination laptop dispatch and retrieval follow-up
- Incident logging triage and escalation
- Remote support for distributed employees

Technical Skills:

- Google Workspace end-user support
- Chrome browser troubleshooting
- Windows / macOS / Chromebook basic administration
- GCPW troubleshooting
- MFA / SSO issue handling
- Endpoint troubleshooting and remote access tools
- Ticketing tools and SLA-based incident management
L2 Google Workspace Administration / Endpoint & Security Ops
Responsibilities:
- Google Workspace administration and policy management
- SSO MFA IAM group policies and OU administration
- Chrome Enterprise and Google Endpoint Management
- Device compliance endpoint governance and remote wipe
- GCPW administration for Windows devices
- User provisioning / deprovisioning and license management
- Security policy enforcement and access controls
- Incident resolution escalated from L1

Technical Skills:

- Google Workspace Admin Console
- Google Cloud Identity / IAM
- SAML / SSO federation
- MFA and context-aware access
- Chrome Enterprise management
- Google Endpoint Management
- GCPW administration
- Admin SDK / API automation basics
- Security and audit reporting

L1 End User Support / Remote Helpdesk Responsibilities: User onboarding support and first-time device access assistance Password resets account lockouts MFA troubleshooting Email Calendar Drive Meet and Chrome browser support Device troubleshooting for Windows macOS and Chromebooks Wi-Fi brows...